Prachi Sharma
Ottawa
Summary
Experienced Senior Support Coordinator with over three years of expertise in client services, operations management, and high-level customer support. Skilled in coordinating complex processes, analyzing reports, and managing relationships with VIP clients and suppliers. Proficient in estate-related processes, client expense management, and ensuring compliance with regulatory and operational standards. Dedicated to service excellence with strong analytical, organizational, and communication skills
Overview
5
5
years of professional experience
Work History
Senior Support Service Coordinator
SIRVA
02.2022 - Current
- Managed relocation services for high-level clients, including CEOs of global brands, ensuring smooth home sale and purchase processes.
- Assisted in preparing and analyzing client reports and documentation, aligning with organizational and regulatory standards.
- Coordinated with brokerage firms to ensure compliance and quality assurance for client transactions.
- Maintained accurate records of client expenses and supported financial documentation management for seamless operations.
- Provided administrative support for travel arrangements, scheduling, and correspondence to enhance team productivity.
- Actively engaged with suppliers and legal professionals to address client-specific needs and improve service delivery.
Customer Service Manager
Walmart
07.2020 - 04.2022
- Led a team of customer service representatives, ensuring excellent client experience and adherence to service protocols.
- Resolved client concerns with professionalism, focusing on satisfaction and fostering long-term loyalty.
- Trained team members to improve documentation, customer communication, and operational efficiency.
Social Media Marketing Expert
Accenture
08.2021 - 11.2021
- Increased online engagement and website traffic by creating and managing compelling, SEO-optimized content tailored to target audiences across multiple social media platforms.
- Ensured consistent branding and messaging while managing social media accounts and scheduling posts.
- Monitored analytics to measure engagement and improve performance.
Education
Diploma - Business Marketing And Administration
Algonquin College
Ottawa, ON09.2019
Skills
- Client Advocacy
- Excellent Communication
- Team Leadership
- Analytical Thinking
- Attention to Detail and Compliance Management
- Service monitoring and evaluation
- Proficiency in Office programs
- Process Optimization and Reporting
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Senior Support Service Coordinator
SIRVA
02.2022 - Current
Social Media Marketing Expert
Accenture
08.2021 - 11.2021
Customer Service Manager
Walmart
07.2020 - 04.2022
Diploma - Business Marketing And Administration
Algonquin College
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