Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

JAGRITI Bansal

Vancouver,BC

Summary

Dynamic and performance-driven management professional with experience leading and motivating teams in fast-paced retail environments. Proven ability to exceed sales goals and drive operational excellence through effective training, coaching, and process optimization. Leveraged exceptional customer service and technical expertise to develop new revenue streams and strengthen relationships with key stakeholders.

Overview

10
10
years of professional experience

Work History

General Manager

Staples Canada
01.2023 - Current
  • Monitored store performance and identified opportunities for improvement.
  • Built and maintained relationships with vendors and suppliers.
  • Implemented and maintained open-door communication system, reaching employees across department lines
  • Organized regular meetings with department heads to review progress on projects and initiatives.
  • Provided clear direction and set priorities for accomplishing desired actions and results.
  • Created policies, procedures and guidelines for staff members' daily operations.
  • Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
  • Established performance metrics and tracked progress against organizational goals.
  • Developed long and short-range financial objectives, supporting company mission statement.

District Manager

Apple
10.2017 - 11.2022
  • Provided leadership guidance and mentorship to store managers throughout the district.
  • Joined as a Store Director and moved my way up within a year to being a DM for the whole Western Canada.
  • Monitored daily operations of multiple stores across a district to ensure compliance with company policies and procedures
  • Managed all aspects of store openings including hiring staff, stocking merchandise, setting up displays.
  • Coordinated special events such as grand openings or promotional campaigns aimed at increasing foot traffic in stores
  • Conducted regular performance reviews with store managers to provide feedback on their progress towards meeting goals
  • Collaborated with vendors on product selection, pricing structures, promotions, and inventory levels.
  • Established effective communication channels with store managers to ensure they were informed of changes in policies, procedures, and initiatives
  • Implemented new technologies such as point-of-sale systems to improve operational efficiency and accuracy.
  • Evaluated store layouts to optimize product placement for maximum sales potential.
  • Monitored paperwork procedures to prevent error-related losses.
  • Recruited qualified personnel for stores within the district while ensuring diversity goals were met.
  • Motivated staff through recognition programs that encouraged high performance standards.
  • Drafted reports outlining key performance metrics related to financial objectives and customer satisfaction ratings.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.

Assistant Manager

Shoppers Drug Mart
08.2013 - 10.2017
  • Started as a Cashier and got promoted to a Supervisor position within 3 months, and then as an Assistant
  • Manager after 6 months
  • Assisted in hiring new employees by conducting interviews and making decisions based on qualifications.
  • Identified areas for improvement within the store operations, including streamlining processes, reducing costs, and increasing productivity
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored retail KPIs such as average transaction value, conversion rate, footfall count., on a regular basis.
  • Maintained accurate records of employee performance and attendance for review meetings.
  • Maintained cleanliness standards throughout the store by organizing daily cleaning tasks for staff members.
  • Managed cash flow, including banking deposits, credit card transactions, returns and refunds.
  • Monitored surveillance cameras and alarm systems to detect suspicious activity.

Education

BBA - International Business

Capilano University
North Vancouver, BC
04.2019

Skills

  • Labor Cost Controls
  • Risk Management
  • Profit and Loss Accountability
  • Operations Management
  • Budget Administration
  • Variance and Risk Analysis

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

General Manager

Staples Canada
01.2023 - Current

District Manager

Apple
10.2017 - 11.2022

Assistant Manager

Shoppers Drug Mart
08.2013 - 10.2017

BBA - International Business

Capilano University

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JAGRITI Bansal