Jagrit Sharma

Private Contract – Brantford, ON
Sept 2025 – Present

• Supporting small business operations by providing technical assistance with computer hardware and software issues.
• Installed and configured desktops, laptops, printers, and networking equipment.
• Performed routine maintenance such as OS installations, driver updates, and system cleanups.
• Diagnosed and resolved technical issues related to internet connectivity, operating systems, and application performance.
• Provided guidance on using productivity tools (e.g., Google Workspace, MS Office) to improve workflow and efficiency.
• Ensured data backup procedures and helped set up basic cybersecurity measures (antivirus, updates, secure passwords).

Oakville, ON — Sep 2025

• Provided basic computer troubleshooting and setup for fellow students and community members, including OS installations, driver updates, and virus removal.
• Assisted with hardware upgrades such as RAM, SSD installation, and peripheral configurations.
• Guided non-technical users in using productivity tools (MS Office, Google Workspace) and resolving connectivity issues.
• Helped optimize system performance for personal laptops and desktops through diagnostics and regular maintenance.