JAGPRIT (NANCY) KAUR
Brampton,Canada
Summary
Operations-focused transportation professional with over 10 years of experience optimizing logistics and operations in LTL/TL pickup and delivery. Expertise in route planning, fleet management, and regulatory compliance, consistently driving operational excellence while adapting to evolving industry demands. Skilled in leading and developing teams, fostering collaborative environments that enhance productivity and synergy. Committed to delivering reliable, results-driven performance that supports organizational success and continuous improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
Day & Ross Freight
2022.06 - Current
- Directed daily freight dispatch activities to ensure punctual deliveries and strict adherence to operational schedules.
- Implemented training strategies and mentorship for dispatch teams to optimize performance and maintain consistent operations.
- Collaborated with senior management in strategic planning sessions to ensure departmental goals aligned with organizational objectives throughout deployment phase transition.
- Facilitated teamwork among dispatchers, ensuring a supportive environment that maximized productivity and effectiveness.
- Facilitated seamless dispatch support by filling in for absent team members, ensuring operational continuity regardless of shift timings.
- Investigated and resolved escalated customer complaints by identifying issues and implementing necessary corrective measures.
- Coordinated real-time communication between drivers and warehouse teams to maximize route optimization.
- Implemented strategies for efficient equipment use to support seamless P&D operations and minimize service interruptions.
- Executed recruitment strategies to attract qualified candidates, overseeing interview processes and onboarding support for new dispatch team members.
- Mediated disputes between customers, drivers, and personnel, promoting a culture of respect and professionalism.
- Promoted a safety-first culture by ensuring compliance with transportation and workplace safety standards
Dispatcher/ Broker Services
Day & Ross Freight
2019.08 - 2022.05
- Communicate effectively with drivers, brokers, terminal staff and dispatch staff regarding equipment and load arrivals, departures and requirements
- Process driver paperwork and full load paperwork for inbound/ outbound loads
- Log all truck and trailer arrivals and departures
- Complete pay sheets for drivers when required
- Coordinate local P&D requirements through route planner
- Update Hired Truck hours and review requirements
- Monitor driver performance and report finding to manager
- Monitor temperature-controlled equipment for failure codes and out of range alerts
- Follow CTD report process, determine availability of L/H units to pick and deliver and schedule city drivers for delivery
- Ministry runs on behalf of Brokers for licensing/ renewal/ annual safety
Dock Operations Supervisor
Day and Ross Freight
2018.06 - 2019.07
- Supervised a team of forklift operators and dock workers on the inbound shift
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Implemented process improvements that streamlined operations and reduced downtime.
- Monitored inbound offloads and city outbound loads to ensure freight flow in a timely manner
- Led cross-functional teams in problem-solving initiatives, fostering collaboration and efficiency.
- Analyzed operational metrics to identify trends and inform strategic decision-making.
Dock Operations Support
Day & Ross Freight
2016.04 - 2018.06
- Data Entry: entering exceptions for all inbounds in the AS400 system
- Tracking all inbounds and coding bills for all inbound shipments and storage manifests.
- Directing the freight in the proper directions by separating the appointment freight from the delivery one
- Going through the returned, the hold for pick up and in bond freight and assure the proper process of it
- Manage order flow in the system (AS 400) and on the floor with the team.
- Help coordinate and supervise the activities with the processing team Day & Ross Freight - Brampton, ON
- Check accuracy of data day to day and investigate and resolve any discrepancies, informing management of findings and resolution
- Oversaw daily operations, ensuring optimal workflow and adherence to safety protocols.
- Developed training programs for new employees, enhancing skillsets and productivity.
Transborder Clerk
Day and Ross Inc.
2014.01 - 2015.01
- Close loads using the AS 400 system
- Clear Shipments for border crossing
- Process the ACI and ACE manifests for incoming and outgoing loads
- Ensure documentation and materials are complete and comply with International Customs, transportation and banking requirements
- Checking in drivers, collecting driver paperwork, and ensuring trip sheets are filled out correctly and accurately.
Education
Bachelor of Business Administration - Finance
Holy Spirit University of Kaslik
LEBANON2009-01
Skills
- Strong Communication and interpersonal skills
- Dispatch & Transportation Operations
- Fleet & Equipment Management
- Dock & Warehouse Operations
- Safety & Compliance Leadership
- Driver Management & Scheduling
- Performance Management & Coaching
- Root Cause Analysis & Incident Investigation
- Operational Planning & Continuous Improvement
- Broker Services and Relations
- Customer Service & Escalation Handling
- Proficiency in MS Office, TMS (Truckmate), AS400 and BRINGG
- Multilingual (Fluent in English, Arabic, Punjabi , Hindi and French)
- KPI Tracking & Dashboard Reporting
Accomplishments
- Collaborated with team of COS professionals in the development of TMS deployment in other terminals
- Achieved the goal of an average of less than 1% missed pickups per week through strong operational control
- Supervised a team of 13 to 15 dispatchers on a 24/7 operations seven days a week
- Supervised a team of 45 to 50 dock employees in a fast paced high-volume cross dock facility
- Improved on time delivery performance for all TLs and appointments through process change and route optimization
- Oversaw equipment availability and utilization to ensure efficient P&D operations and minimize service disruptions
Languages
English
Full Professional
Punjabi
Full Professional
French
Limited Working
Arabic
Full Professional
Hindi
Full Professional
Certification
- DGS Training Certificate
Timeline
Dispatch Supervisor
Day & Ross Freight
2022.06 - Current
Dispatcher/ Broker Services
Day & Ross Freight
2019.08 - 2022.05
Dock Operations Supervisor
Day and Ross Freight
2018.06 - 2019.07
Dock Operations Support
Day & Ross Freight
2016.04 - 2018.06
Transborder Clerk
Day and Ross Inc.
2014.01 - 2015.01
Bachelor of Business Administration - Finance
Holy Spirit University of Kaslik