Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
chess, reading books
Timeline
Generic

JAGPREET SINGH

Brampton,ON

Summary

Energetically leveraged problem-solving and customer support skills at D2 Technologies, achieving high satisfaction ratings through effective complaint resolution and empathetic rapport building. Excelled in a fast-paced environment, mastering data entry and call control, significantly enhancing client satisfaction and operational efficiency without exceeding a 55-word limit.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Call Center Representative

D2 Technologies
04.2023 - 04.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Warehouse Associate

Stanley Black & Decker
11.2022 - 03.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Efficiently handled returned items according to company policies, ensuring proper documentation, inspection, restocking or disposal as needed.
  • Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
  • Utilized company software effectively for tracking shipments, managing inventory levels, and updating order statuses accurately.
  • Entered quantity received against purchase order in computer system.

Education

WIRELESS NETWORKING - NETWORKING

LAMBTON COLLEGE
MISSISSAUGA
04.2024

BACHELOR OF COMPUTER APPLICATION - COMPUTER

DEHRADUN INSTITUTE OF TECHNOLOGY
DEHRADUN
05.2021

High School Diploma -

ARMY PUBLIC SCHOOL
JODHPUR
05.2018

GED -

ARMY PUBLIC SCHOOL
ROORKEE
04.2016

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Call Center Customer Service
  • Inbound phone calls
  • Call Control
  • Complaint resolution
  • Gathering information
  • Building rapport
  • Database Research

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

chess, reading books

Chess: The objective of chess is to checkmate the opponent's king, putting it in a position where it is threatened with capture and cannot escape. The game is played on an 8x8 checkered board with alternating light and dark squares. Each player controls sixteen pieces, including pawns, knights, bishops, rooks, a queen, and a king. Players take turns moving their pieces across the board, employing tactics, strategies, and foresight to outmaneuver their opponent and gain a positional advantage.


Books:Reading books exercises the brain, enhancing cognitive functions such as concentration, comprehension, and analytical thinking. It improves vocabulary, language skills, and literacy levels, contributing to better communication and academic performance. Reading stimulates the imagination, transporting readers to different times, places, and realities through vivid descriptions, characters, and narratives. It encourages empathy, emotional intelligence, and the ability to understand and relate to others' experiences.

Timeline

Call Center Representative

D2 Technologies
04.2023 - 04.2024

Warehouse Associate

Stanley Black & Decker
11.2022 - 03.2023

WIRELESS NETWORKING - NETWORKING

LAMBTON COLLEGE

BACHELOR OF COMPUTER APPLICATION - COMPUTER

DEHRADUN INSTITUTE OF TECHNOLOGY

High School Diploma -

ARMY PUBLIC SCHOOL

GED -

ARMY PUBLIC SCHOOL
JAGPREET SINGH