Jagpreet Kaur
Summary
Experienced mental support worker and guest management professional with three years of experience. Skilled in case management, crisis intervention, and resource coordination, creating supportive environments that foster growth and well-being. Strategic thinker and creative problem-solver dedicated to teamwork. Tailors innovative solutions to diverse needs, enhancing client and guest experiences. Strong focus on providing emotional and practical assistance to families in need. With a background in event management, I have developed skills excelling in fast-paced and high-pressure situations. Proven ability to effectively coordinate with and train employees.
Overview
3
3
years of professional experience
Work History
Foster Family Resource Worker
Hollyburn Family Services
11.2023 - Current
- Conducted assessments to identify family support requirements and resources.
- Monitored case progress, ensuring timely intervention and support measures were implemented.
- Organized workshops on topics such as financial literacy and child development strategies.
- Assisted families in navigating social service systems to enhance well-being.
- Developed and maintained relationships with local agencies to coordinate service delivery.
- Facilitated access to community services and programs for families in need.
- Established trust-filled relationships with clients by maintaining consistent communication and demonstrating genuine care for their well-being.
- Provided crisis intervention services for at-risk families, stabilizing situations and connecting them with necessary resources.
- Provided guidance on parenting skills and effective communication strategies.
Senior Support Worker
Just Like Family
05.2023 - 01.2024
- Provided compassionate care and support to clients with dementia ensuring their health and well-being through effective communication and patience.
- Managed medication administration and health monitoring.
- Developed personalized care plans that addressed individual needs and preferences, fostering a sense of dignity and respect among clients.
- Cultivated strong relationships to promote a supportive environment that encouraged open communication and trust.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Monitored vital signs and reported changes in health status to ensure timely interventions.
- Provided emotional support and companionship, fostering a strong relationship with clients.
Guest Experience Manager
Vancouver Christmas Market
11.2022 - 01.2025
- Led guest engagement initiatives to enhance overall visitor satisfaction and experience.
- Developed training programs for staff to improve service quality and operational efficiency.
- Coordinated special events to attract diverse audiences and promote community involvement.
- Implemented feedback mechanisms to gather visitor insights and drive continuous improvement.
- Oversaw daily operations, ensuring smooth execution of all market activities and services.
- Managed vendor relations to ensure high-quality product offerings and service delivery.
- Fostered a collaborative team environment, mentoring staff to deliver exceptional customer service experiences.
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
Wedding/Event Planner
Mohani Event Design
05.2022 - 05.2024
- Developed detailed project timelines, ensuring all milestones met for seamless event execution.
- Managed client consultations to understand needs and customize wedding plans accordingly.
- Oversaw logistics, including venue selection, catering arrangements, and décor coordination.
- Coordinated vendor relationships to ensure timely delivery of services and materials for events.
- Coordinated logistics for corporate events, ensuring seamless execution and adherence to timelines.
- Developed detailed event budgets, tracking expenses to maintain financial integrity and prevent overruns.
Education
Associate of Science - Health Care & Biology Sciences
Capilano University
North Vancouver, BC, Canada01.2024
High School Diploma -
Delhi Public School
Punjab, India01.2021
Bachelor of Science - Computer & Library Sciences
Lovely Professional University
Jalandhar, India12-2023
Skills
- Active Listening
- Crisis Intervention
- Conflict Resolution
- Cultural Competence
- Case Management
- Behavioral Support Techniques
- Advocacy Skills
- Communication Skills
- Problem-Solving
- Behavioral Observation
- Rapport Building
LANGUAGES
English: Fluent
Hindi: Fluent
Punjabi: Fluent
Urdu: Intermediate
Timeline
Foster Family Resource Worker
Hollyburn Family Services
11.2023 - Current
Senior Support Worker
Just Like Family
05.2023 - 01.2024
Guest Experience Manager
Vancouver Christmas Market
11.2022 - 01.2025
Wedding/Event Planner
Mohani Event Design
05.2022 - 05.2024
Associate of Science - Health Care & Biology Sciences
Capilano University
High School Diploma -
Delhi Public School
Bachelor of Science - Computer & Library Sciences
Lovely Professional University
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