Jagmohan Sharma
Brampton,ON
Summary
Driven [Job Title] with [Number]-year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives. Expertise in [Area of expertise]. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Bank Manager
Cooperative Bank
01.2011 - 06.2019
- Identified partnership opportunities and established favorable business connections.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Examined customer loan applications for loan approvals and denials.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
Care Taker
Cooperative Bank
06.2005 - 09.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
Credit Manager
Cooperative Bank
06.2003 - 11.2011
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Negotiated settlements and payment terms with customers and delivered customized payment plans.
- Monitored accounts for signs of fraud and non-payment issues.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Compiled data critical to analysis of annual bad debt.
- Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
- Optimized credit approval and collection processes, improving operational efficiencies by over [Number]%.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
Senior Teller
Cooperative Bank
01.1991 - 07.2003
- Performed general teller duties for drive-thru line.
- Coached and trained [Number] of new bank tellers.
- Maintained, organized and stocked teller window areas.
- Politely assisted over [Number] customers per day in fast and high-pressure environment.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
Clerk
Cooperative Bank
06.1984 - 03.1991
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Education
Master of Arts - Political Science With International Relations
GURU NANAK DEV UNIVERSITY
AMRITSAR 06.1983
Skills
- Teller Auditing
- Banking Operations
- Loan Processing
- Financial Management
- Time Management
- Operational Efficiency
- Decision Making
- Fraud Detection
- Staff Training
- Customer Service
- Conflict Resolution
- Performance Monitoring
- Project Management
- Team Building Leadership
- Goal Setting
- Decision-Making
- Bank Security Expert
- Relationship Building and Management
- Capital Raising
- Staff Management
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Bank Manager
Cooperative Bank
01.2011 - 06.2019
Care Taker
Cooperative Bank
06.2005 - 09.2013
Credit Manager
Cooperative Bank
06.2003 - 11.2011
Senior Teller
Cooperative Bank
01.1991 - 07.2003
Clerk
Cooperative Bank
06.1984 - 03.1991
Master of Arts - Political Science With International Relations
GURU NANAK DEV UNIVERSITY
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