Jagmohan Kaur
Toronto,ON
Summary
Dynamic leader with a proven track record at Kelsey’s Original Roadhouse, adept in inventory management and staff development. Spearheaded initiatives that significantly reduced staff turnover and increased profitability. Excels in multitasking and customer service, demonstrating exceptional organizational skills and a solutions-oriented approach.
Overview
6
6
years of professional experience
Work History
Manager
Kelsey’s Original Roadhouse
03.2022 - Current
- Managed daily operations to ensure the smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Optimized labor scheduling according to store needs, while adhering to budget constraints, maximizing productivity, and not compromising service quality.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Streamlined purchasing processes, negotiating with vendors for better prices, and payment terms.
- Provided support during internal audits related to material management processes.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Maintained inventory records on a daily basis.
Assistant Manager
Stokes
10.2021 - 03.2022
- Assisting the Manager in creating and regularly monitoring the department's operational budget
- Coaching, mentoring, and motivating team members to help drive sales while delivering exceptional customer service
- Acting as the liaison and partner between customers, sales associates, and leadership teams
- Staying up to date with detailed knowledge on new and existing products
- Achieving store financial targets and implementing new or existing loss prevention procedures
- Recruiting, supervising, and developing new staff members
- Working with the leadership team to deliver promotional strategies and programs
Assistant Manager
Millennium wear
07.2019 - 10.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Reduced financial discrepancies by monitoring credit card sales and deposits
- Increased sales by driving operational efficiencies and building excellent customer rapport
- Monitored security and handled incidents calmly
Food supervisor
Harvey’s/Swiss chalet
10.2018 - 08.2020
- Directed work of cooks, food handlers and dishwashers to maintain efficient operations
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages
- Controlled labor costs with good planning, scheduling, and delegating abilities
- Evaluated kitchen staff performance and motivated improvements with encouragement, retraining and contests
- Created healthy, well-balanced meal menus within ideal cost metrics
Warehouse Associate
Atlantic packing
Mississauga, Ontario
09.2018 - 09.2019
- Provided support during internal audits related to material management processes.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Led physical counts and reconciled discrepancies to maintain accurate inventory records.
- Prepared and led staff training and instruction.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Utilized inventory management software for tracking and reporting purposes.
- Maintained inventory records on a daily basis.
- Assisted in packing orders for customers using appropriate material.
- Controlled traffic passing near, in or around work zones.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed annual budgeting and forecasting, optimizing resource allocation.
Education
Bachelor’s - business administration
Punjabi university
Business Management -
Lambton College
TorontoSkills
- Proficient in Microsoft Office applications
- Solutions oriented
- First Aid/CPR
- Quality assurance
- Excellent organizational skills
- Ability to efficiently multitask
- Production records
- Sales planning
- Cost controls
- Inventory controls
- Time Management
- Performance Evaluations
- Schedule Preparation
- Staff Training and Development
- Customer Service
- Human Resources Management
- Inventory management
- Staff management
- Recruiting and interviewing
Timeline
Manager
Kelsey’s Original Roadhouse
03.2022 - Current
Assistant Manager
Stokes
10.2021 - 03.2022
Assistant Manager
Millennium wear
07.2019 - 10.2021
Food supervisor
Harvey’s/Swiss chalet
10.2018 - 08.2020
Warehouse Associate
Atlantic packing
09.2018 - 09.2019
Bachelor’s - business administration
Punjabi university
Business Management -
Lambton College
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