Jagmit Sandhu
Fremont
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Healthy Pets
01.2023 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Assisted with training and mentoring new team members
TECH SALES SUPERVISOR
Staples
05.2020 - 01.2023
- Fostered positive relationships with team members to improve company culture and increase productivity
- Developed and executed product market strategy to determine distribution, price and promotion efforts
- Researched product availability and acquired use, benefits and pricing structure information for clients
- Provided technical expertise and recommendations to improve systems and processes, establish cost savings, and increase productivity
- Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales
- Built strong relationships with clients by following up on previous purchases and suggesting new products
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
MEMBERSHIP COUNSELOR
City Sports
08.2017 - 03.2020
- Identified prospect needs and developed appropriate responses along with information on suitable products and services
- Consistently exceeded new sales growth quotas for membership sign ups
- Cold-called leads and prospects
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
- Researched potential clients and markets to prepare for appointments
- Branded products through effective salesmanship and maintained long-term relationships with clients
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
ASSISTANT SALES MANAGER
24 Hour Fitness
08.2014 - 01.2017
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Identified and hired exceptional candidates to fill key sales roles and strengthen revenue development
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Trained new associates in successful sales and performance strategies
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients
- Demonstrated exemplary customer service by engaging clients on sales floor
- Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues
- Used CRM system of operations for data entry of leads and prospects
Education
Bachelor of Science - Business
California State East Bay
Hayward, CA06-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Staff training
- Customer relationship management (CRM)
- Product sales
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Healthy Pets
01.2023 - Current
TECH SALES SUPERVISOR
Staples
05.2020 - 01.2023
MEMBERSHIP COUNSELOR
City Sports
08.2017 - 03.2020
ASSISTANT SALES MANAGER
24 Hour Fitness
08.2014 - 01.2017
Bachelor of Science - Business
California State East Bay
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