Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jagmeet Singh

Brampton,ON

Summary

A tech-savvy professional with robust troubleshooting skills and a customer-centric approach. Proficient in delivering network and software support to users, as well as designing and executing technical solutions. Skilled in evaluating system performance and security to enhance the overall user experience.

Overview

4
4
years of professional experience

Work History

IT Services Support Specialist

Tech Mahindra
08.2023 - 11.2023
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Used ticketing systems to manage and process support actions and requests
  • Documented support interactions for future reference
  • Assisted customers in identifying issues and explained solutions to restore service and functionality

ITHelp Desk Technician

Asurion Canada
10.2020 - 08.2023
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided basic end-user troubleshooting and desktop support.

Automobile Appraiser

ISC
08.2019 - 08.2020
  • Answered customer questions and provided information about findings.
  • Maintained high work volume and tight deadlines.
  • Produced reports with detailed valuations.
  • Visited site locations to assess value of vehicles
  • Documented condition and special features to provide accurate estimations.
  • Took photographs of interior and exterior of vehicles to properly document features and conditions.
  • Collected and analyzed relevant data to identify market trends.
  • Determining the value of the units, and physically accessing
    damages and prepare a list of amounts for clients as well as for sales
    facilities all over Canada.
  • Visited site locations to assess value of Vehicles.
  • Maintained high work volume and tight deadlines

Education

Diploma - Computer Programming

Lambton College
Mississauga, ON
12.2018

Medical First Responder Certified -

Red Cross
Moncton, NB
08.2023

Skills

  • Microsoft Office Windows, iOS
  • Computer, Internet, TCP/IP
  • Mainframe, Unix, Linux
  • Windows, Windows server Mac OS
  • X, Mobile(android) Oracle
  • Relational Databases,
  • Microsoft Windows server, Office 365 Visual Basic, SQL
  • HTML, ASP, CSS, C#, python, Java, JavaScript
  • MS Project, MS Visio, MS Office, MS Visio, MS Project, MS SharePoint
  • Desktop applications/products
  • Informative on Wireless and LAN Configuration
  • User Credential Management
  • Hardware Diagnostics
  • Technical Support

Accomplishments

  • Completed intensive training in database fundamentals and software engineering.
  • Increased number of resolved job tickets by 70% over previous year.

Languages

English
Full Professional
punjab
Native or Bilingual
hindi
Native or Bilingual

Timeline

IT Services Support Specialist

Tech Mahindra
08.2023 - 11.2023

ITHelp Desk Technician

Asurion Canada
10.2020 - 08.2023

Automobile Appraiser

ISC
08.2019 - 08.2020

Diploma - Computer Programming

Lambton College

Medical First Responder Certified -

Red Cross

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Jagmeet Singh