Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JAGMEET SINGH

Moncton,NB

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Dual Security Supervisor

Casino New Brunswick
03.2021 - Current
  • Protected cash and chip transfer to and from various parts of the gaming floor
  • Performed all work in compliance with casino regulations and applicable state laws
  • Addressed and documented all security incidents
  • Trained and mentored new security staff as needed
  • Responded promptly to all alarms and disturbances
  • Directed cash transfers to and from slots and table fills
  • Managed casino assets with integrity and efficiency
  • Assists in the supervision of Security Officers on assigned shift
  • Responsible for the proper execution of assigned duties
  • Trains new officers
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
  • Maintains a professional departmental, company and community reputation
  • Monitored and reported on all suspicious and irregular behavior.

Computer Help desk technician

Asurion Canada
10.2021 - 02.2023
  • Identifying hardware and software solutions
  • Troubleshooting technical issues
  • Diagnosing and repairing faults
  • Resolving network issues
  • Installing and configuring hardware and software
  • Speaking to customers to quickly get to the root of their problem
  • Providing timely and accurate customer feedback
  • Talking customers through a series of actions to resolve a problem
  • Managing help desk tickets
  • Providing solutions and advice on technical issues
  • Creating manuals for technical training
  • Using feedback from customers to improve problem-solving techniques and customer service
  • Responding to texts, emails, and calls on technical issues
  • Documenting and analyzing technical issues and customer interactions
  • Attending training sessions and conferences to stay current with best practices on how to help customers with technical issues

Automobile Appraiser

Paragon Recoveries
09.2019 - 08.2020
  • Understanding the characteristics, capabilities, and features of all cars, and providing the potential customer with detailed information, including comparing different competitive models.
  • Maintaining a customer database and communicating with them
  • Documented condition and special features to provide accurate estimations.
  • Inspected new and existing properties and noted distinctive characteristics.
  • Assisting customers with completing the relevant paperwork required for a successful sale to be processed
  • Determining the value of the units, and physically accessing damages and prepare a list of amounts for clients as well as for sales facilities all over Canada.
  • Visited site locations to assess value of [Description].

Security guard Team Lead

09.2017 - 08.2020
  • Dealing with all the customers coming to the site
  • Conducting a thorough patrol of the client’s site frequently
  • Provides and/or implements security and security protocols for all assigned facilities and information systems
  • Takes proactive steps to provide a safe and secure working environment to staff and visitors
  • Provides specialized security for and monitors access to limited and restricted access areas such as inventory areas, network equipment areas, and employee files and confidential records
  • Conducts regular walk-throughs and security inspections for assigned facilities
  • Where government projects are involved, serves as a liaison to government agencies concerning project security; assists with security clearance processing for employees working on government classified programs
  • Performs other related duties as assigned.

Education

Diploma - computer programming

Lambton College
Mississauga, ON

Skills

  • Microsoft Office Windows, iOS, other operation systems, Computer, Internet, TCP/IP
  • Networking, and social media
  • Expert user of electronic information system and can perform well under pressure (40/wpm)
  • Dedicated to customer service by offering best solution to clients
  • Mainframe, Unix, Linux, Windows, Windows server Mac OS X, Mobile(android) Oracle
  • Relational Databases, Microsoft windows server, Office 365 administration
  • Languages: Visual Basic, SQL, HTML, ASP, CSS, C#, python, java, JavaScript Software:
  • MS Project, MS Visio, MS Office, MS Visio, MS Project, MS SharePoint
  • Desktop applications/products, Informative on Wireless and LAN configuration
  • Inventory Procedure Documentation
  • UNIX Shell Scripting
  • Closing Tickets
  • Workforce Planning
  • Resolve Technical Problems
  • Collaborative Team Player
  • Access Management Software

Certification

First aid/ CPR-C certified

Timeline

Computer Help desk technician

Asurion Canada
10.2021 - 02.2023

Dual Security Supervisor

Casino New Brunswick
03.2021 - Current

Automobile Appraiser

Paragon Recoveries
09.2019 - 08.2020

Security guard Team Lead

09.2017 - 08.2020

Diploma - computer programming

Lambton College

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