Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Jagmandeep Randhawa

Calgary,AB

Summary

Dynamic professional with a proven track record at AllianceOnellc(ECHO HEALTH AND TOYOTA FINANCIAL SERVICES), excelling in customer satisfaction and team leadership. Skilled in problem-solving and Microsoft Office, adept at enhancing client relations and streamlining operations. Demonstrated ability to improve team performance and handle complex issues, ensuring operational excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Client Service Representative

Allianceonellc
05.2022 - 07.2024
  • Trained and supervised junior customer service representatives on best practices to meet organization goals.
  • Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.

Shift Manager

Burger King
09.2021 - 04.2022
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Shift Manager

KFC Restaurant
04.2020 - 08.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Warehouse Worker

TurnKey
09.2018 - 08.2019
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Produced parts and assemblies quickly and efficiently within tolerances.
  • Efficiently completed manual labor tasks under varying weather conditions while maintaining a safe environment for coworkers.

Cashier

Subway
09.2018 - 02.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

No Degree - Fitness And Health Promotion

Georgian College of Applied Arts And Technology
Barrie, ON
10.2019

Skills

  • Outbound Calling
  • Complaint Handling
  • Customer Focus
  • Call center experience
  • Payment Processing
  • File Management
  • Account Management
  • Problem-solving abilities
  • Multitasking
  • Microsoft Office
  • Data Entry
  • Active Listening
  • MS Office

Languages

English
Professional Working
Hindi
Full Professional
Punjabi
Full Professional

Certification

food handling certification

Timeline

Client Service Representative

Allianceonellc
05.2022 - 07.2024

Shift Manager

Burger King
09.2021 - 04.2022

Shift Manager

KFC Restaurant
04.2020 - 08.2021

Warehouse Worker

TurnKey
09.2018 - 08.2019

Cashier

Subway
09.2018 - 02.2019

No Degree - Fitness And Health Promotion

Georgian College of Applied Arts And Technology

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Jagmandeep Randhawa