Parminder Singh

• Developed and implemented standard operating procedures to ensure efficient workflow.
• Identified areas of improvement and developed strategies to increase efficiency.
• Monitored staff performance and provided feedback for improvement.
• Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
• Ensured compliance with all safety regulations in the workplace.
• Maintained accurate records of employee attendance and performance reviews.
• Resolved customer complaints in a timely manner to maintain customer satisfaction.
• Analyzed data related to production, distribution, quality control, inventory levels.
• Trained, mentored and motivated employees to maximize team productivity.
• Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
• Coordinated logistics and resource allocation to meet project deadlines and budget constraints.
• Led team of Yard Switchers in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
• Coordinated with other supervisors, combining group efforts to achieve goals.

Quality Assurance:

• Managed various tasks at HUB QA, including handling broken packages, SWAK, Relabeling, Over goods, package search, and traps for packages
• Enhanced customer satisfaction by effectively resolving issues with lost packages and implementing more efficient methods to locate them.
• Resolved issues with damaged reports and returns and communicated with shippers about prohibited goods.

Yard Control:

• Maintained accurate records of daily receiving and inbound activities for all trailers, indicating specific details such as unload doors and start/end times within a detailed Excel document.
• Contributed to the setup of the yard and facilitated timely loading/unloading at side docks for increased productivity.
• Managed inbound and outbound moves for trailers, coordinating switches and switchers to ensure on-time delivery and efficient sort operations.
• Effectively briefed line haul and higher management regarding available volumes, expected volumes, and prioritized hot shippers and stations to meet deadlines.

Express Dispatch:

• Contributed to TORO facility's transition phase by facilitating productive dispatch of Express trailers and seamless integration of new processes.
• Managing all TRIPs dispatch on their cut time and staging out all loaded AMJs, TRKs, and AADs to load in trailer on time at their desginating positions and preparing manifests to dispatch all loaded trailers for drivers and TRIP information.
• Compiled and organized daily dispatch data in Excel, ensuring accurate record-keeping of total trip volume for everyday operations in eOPS.

Quality Assurance:

• Managed various tasks at HUB QA, including handling broken packages, SWAK, Relabeling, Over goods, package search, and traps for packages
• Enhanced customer satisfaction by effectively resolving issues with lost packages and implementing more efficient methods to locate them.
• Resolved issues with damaged reports and returns and communicated with shippers about prohibited goods.

Yard Control:

• Maintained accurate records of daily receiving and inbound activities for all trailers, indicating specific details such as unload doors and start/end times within a detailed Excel document.
• Contributed to the setup of the yard and facilitated timely loading/unloading at side docks for increased productivity.
• Managed inbound and outbound moves for trailers, coordinating switches and switchers to ensure on-time delivery and efficient sort operations.
• Effectively briefed line haul and higher management regarding available volumes, expected volumes, and prioritized hot shippers and stations to meet deadlines.

Express Dispatch:

• Contributed to TORO facility's transition phase by facilitating productive dispatch of Express trailers and seamless integration of new processes.
• Managing all TRIPs dispatch on their cut time and staging out all loaded AMJs, TRKs, and AADs to load in trailer on time at their desginating positions and preparing manifests to dispatch all loaded trailers for drivers and TRIP information.
• Compiled and organized daily dispatch data in Excel, ensuring accurate record-keeping of total trip volume for everyday operations in eOPS.

• Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
• Organized packages according to type, size, destination, and other specifications.
• Inspected packages for damages or defects and recorded any issues found.
• Assisted in jam breaking and facing tasks to ensure smooth operation of sorters, resulting in increased throughput volume.

• Provided technical support to students and faculty via phone, email, and remote access.
• Configured workstations, networks, servers and printers for end users.
• Created user accounts and configured settings in Active Directory.
• Implemented security measures to protect sensitive information from unauthorized access.
• Managed and tracked inventory of all IT equipment within the organization.