Jagjit Singh Baidwan
Regina,SK
Summary
Experienced customer service professional with a strong background in the fast-food sector. Proven ability to thrive in high-pressure environments while consistently upholding superior service standards. Proficient in order processing, cash management, and maintaining strict hygiene protocols for a safe and clean environment. Demonstrated teamwork and independent problem-solving skills for effective collaboration and efficient resolution of challenges. Excited to leverage a track record of operational excellence and a customer-first attitude in tackling a new role that demands dedication and adaptability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
Tim Hortons
07.2022 - 03.2024
- Customer Service: Engaging positively with customers for a satisfying experience
- Cash Handling: Accurate management of transactions
- Food Safety: Ensuring compliance with health standards.
Shift leader
Burger King
09.2021 - 05.2022
- Leadership: Guiding team members effectively to ensure high-quality service and operational efficiency
- Staff Training: Onboarding new employees and providing ongoing training to enhance team performance
- Customer Relations: Handling customer inquiries and resolving issues to ensure satisfaction
- Inventory Management: Overseeing stock levels and ordering supplies as needed to maintain operations
- Safety Compliance: Enforcing health and safety standards among staff to ensure a safe dining environment
- Sales Goals: Motivating the team to meet or exceed sales targets through excellent service and marketing promotions.
Supervisor
Tim Hortons
09.2020 - 05.2021
- Team Leadership: Inspiring and directing the team for peak performance
- Quality Control: Maintaining high standards in product quality and preparation
- Financial Oversight: Assisting with budgeting and cost control
- Scheduling: Creating optimal staff rosters.
Education
PG Diploma in Global Supply Chain Management -
Montreal, Quebec01.2021
High School -
Punjab, India01.2019
Skills
- Safety Procedures
- Problem solving
- Threat awareness
- Human rights training
- Succesfully completed First Aid, CPR and AED
- Computer safety awareness
- Customer service
- Indigenous awareness
- Communication skills
Accomplishments
Won the award in Customer service for consecutive 2 years.
Professional athleet
Languages
English
Full Professional
Certification
Successfully completed First Aid ,CPR and AED.
Timeline
Restaurant Team Member
Tim Hortons
07.2022 - 03.2024
Shift leader
Burger King
09.2021 - 05.2022
Supervisor
Tim Hortons
09.2020 - 05.2021
PG Diploma in Global Supply Chain Management -
High School -
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