Jagjeet Singh
Winnipeg
Summary
Accomplished professional with a proven track record at Amazon, adept in stress tolerance and effective communications. Excelled in customer relations and route planning, enhancing operational efficiency and customer satisfaction. Demonstrated strong decision-making and dispatch recordkeeping, significantly improving workflow and service delivery.
Overview
7
7
years of professional experience
Work History
Dispatcher
Amazon
Saskatoon, SK
03.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Truck Driver
Shiva Transport
Saskatoon, SK
03.2020 - 02.2022
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
Security Officer
Guarda World
Toronto, ON
11.2018 - 01.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Customer Service Representative
Circle K Gas Station
Toronto, ON
09.2017 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
BSC - Computer Networking
St. Lawrence College
Scarborough, ON12.2018
Non- Medical - Science
Mother India Senior Secondary School
India07.2015
Skills
- Driver communication
- Stress Tolerance
- Updating logs
- Route Planning
- Delivery Procedures
- Customer Relationship Management
- Critical thinking
- Work Order Management
- Customer Service
- Decision-Making
- Effective Communications
- Dispatch Recordkeeping
Languages
English
Full Professional
Timeline
Dispatcher
Amazon
03.2022 - Current
Truck Driver
Shiva Transport
03.2020 - 02.2022
Security Officer
Guarda World
11.2018 - 01.2020
Customer Service Representative
Circle K Gas Station
09.2017 - 10.2018
BSC - Computer Networking
St. Lawrence College
Non- Medical - Science
Mother India Senior Secondary School