Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Jagendra Raj

Surrey,British Columbia

Summary

Recent graduate of BCIT’s Technology Support Professional program seeking a co-op position in IT. Strong foundational knowledge in systems, networking, virtualization, and technical support. Eager to contribute to a dynamic IT team while gaining hands-on industry experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Driver

Uber/Lift
01.2022 - Current
  • Transported passengers safely to their desired destinations while ensuring a comfortable ride
  • Adhered to all traffic laws and regulations to maintain safety and compliance
  • Maintained cleanliness and routine upkeep of the vehicle
  • Assisted passengers with loading and unloading luggage
  • Communicated clearly about pick-up and drop-off details
  • Delivered excellent customer service with a professional and positive attitude

Resource Deployment Manager

Air Canada
01.2016 - 01.2022
  • Daily roster preparation and staff scheduling
  • Workforce planning and overtime management
  • Ensuring on-time flight operations with proper staffing
  • Handling employee discipline and performance issues
  • Managing flight delays, cancellations, and customer concerns
  • Assisting with customer service and disruptive passengers
  • Responding to staff and manager inquiries

Resource Manpower Coordinator

Air Canada
01.2014 - 01.2016
  • Daily roster preparation and staff scheduling
  • Workforce planning and overtime management
  • Ensuring on-time flight operations with proper staffing
  • Handling employee discipline and performance issues
  • Managing flight delays, cancellations, and customer concerns
  • Assisting with customer service and disruptive passengers
  • Responding to staff and manager inquiries

Education

Certificate - Technology Support Professional

British Columbia Institute of Technology
06.2024

Skills

  • Operating Systems: Windows Server, Windows 11, Linux (Ubuntu, CentOS)
  • Networking: TCP/IP, DHCP, DNS, VLANs, subnetting, RRAS
  • Tools & Platforms: Hyper-V, Active Directory, Group Policy, pfSense, PowerShell, Wireshark
  • Virtualization: Failover Clustering, iSCSI storage, VMs, virtual networking
  • IT Support: Troubleshooting hardware/software, user support, system imaging
  • Team Collaboration
  • Problem Solving
  • Adaptability
  • Time Management
  • Customer Service Orientation

Certification

  • CompTIA Network+
  • CompTIA – Exp: 2028
  • CCNA
  • Cisco – Exp: Aug 2027

Languages

English
Hindi

Interests

Hiking

Gym

Reading

Timeline

Driver

Uber/Lift
01.2022 - Current

Resource Deployment Manager

Air Canada
01.2016 - 01.2022

Resource Manpower Coordinator

Air Canada
01.2014 - 01.2016

Certificate - Technology Support Professional

British Columbia Institute of Technology

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Jagendra Raj