Jagdish Kumar
Montréal,Quebec
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
F&B Manager
HMS Host International
02.2023 - Current
- Streamlined operations by optimizing inventory management and reducing food waste.
- Increased revenue with targeted promotions, special events, and upselling techniques.
Supervisor
Tim Hortons
08.2022 - 03.2023
- Identified needs of customers promptly and efficiently
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
CREW MEMBER
McDonald's
07.2021 - 02.2022
- Prepared quality products while maintaining portion control and presentation within service goal times
- Prepared food for various recipes by washing, peeling, and dicing ingredients
- Stocked shelves and cases with new or transferred items.
CUSTOMER SERVICE REPRESENTATIVE
MITRASO
11.2019 - 01.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Consulted with customers to resolve service and billing issues.
Education
DEP Medical Office Administrator -
Cestar College
Longueuil, QC01.2023
Skills
- Flexible Schedule
- Problem-Solving
- Team Supervision
- Experience in Leadership
- Data Entry
- Customer Service
- Microsoft Office
- Supervisor
Languages
English
Full Professional
French
Limited Working
Hindi
Native or Bilingual
Timeline
F&B Manager
HMS Host International
02.2023 - Current
Supervisor
Tim Hortons
08.2022 - 03.2023
CREW MEMBER
McDonald's
07.2021 - 02.2022
CUSTOMER SERVICE REPRESENTATIVE
MITRASO
11.2019 - 01.2021
DEP Medical Office Administrator -
Cestar College
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