Poonam Rani
Brampton,ON
Summary
Highly enthusiastic and able to work well under pressure and adhere to strict deadlines. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Adaptable team member accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts. Light-hearted,helping and friendly professional skilled in customer service.
Overview
6
6
years of professional experience
Work History
Fulfillment Associate
AMZN CAN Fulfillment Svcs, ULC
08.2021 - Current
- Ability to pick orders in fast paced environment and complete productivity and quality goals on time . While maintaining high customer satisfaction.
- Monitors product quality before picking the items .
- Ensuring accuracy of orders and maintaining safe and efficient work environment .
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Collaborated with team members to optimize workflows and improve overall operational performance.
Crew Member
Tim Hortons
08.2018 - 07.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Advanced Healthcare Leadership - Leadership For Healthcare Professionals
Lambton College
01.2020
Bachelor of Dental Surgery - Dental Surgery
Baba Jaswant Singh Dental College
06.2017
Skills
- Critical thinking and decision making skills
- Time management and meeting deadlines
- Active listening, communication Skills
- Detail Oriented and actively observant
- Problem Solving Skills
- Customer Service
- Teamwork and Collaboration
- Safety awareness
Languages
English
Full Professional
Timeline
Fulfillment Associate
AMZN CAN Fulfillment Svcs, ULC
08.2021 - Current
Crew Member
Tim Hortons
08.2018 - 07.2021
Advanced Healthcare Leadership - Leadership For Healthcare Professionals
Lambton College
Bachelor of Dental Surgery - Dental Surgery
Baba Jaswant Singh Dental College
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