JAGDEEP Kaur
BRAMPTON,ON
Summary
Results-driven Shift Manager with a proven track record in supervising operations and optimizing staffing. Strong focus on coaching employees to enhance customer service and drive exceptional performance.
Overview
3
3
years of professional experience
Work History
Shift Manager
Gurleen kaur
Caledon, Ontario
06.2023 - 03.2026
- Supervised daily operations, enhancing workflow and improving staff coordination.
- Managed employee schedules to optimize staffing levels and coverage.
- Coached employees on customer interactions, resulting in improved service quality.
- Guided team members in developing skills to enhance overall performance.
- Taught staff upselling techniques, contributing to increased revenue.
- Delegated work to staff, setting priorities and goals.
- Inspected work areas regularly for cleanliness and organization standards.
Education
BBA - Project Management
Yorkville University
Vaughan, ON09-2025
Skills
- Customer service
- Customer service focus
- Customer complaint resolution
- Conflict resolution
- Decision-making
- Training and mentoring
- Staff motivation
- Goal setting
- Communication skills
Timeline
Shift Manager
Gurleen kaur
06.2023 - 03.2026
BBA - Project Management
Yorkville University