JAGDEEP SINGH

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Dealing and scheduling driver appointments for loading and unloading freight at dock.
• Must sort and bunk freight. Collect information on shipments, count and verify pieces, and consolidate and stage freight.
• Will send appointment requests via email and telephone.
• Updating system with appointment information.
• Arranging agents for pick-ups.
• Manifesting and arranging appointment.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Working for Amazon operations at the one of the biggest facilities in GTA.
• Working very closely with amazon team on day-to-day basis.
• Managed a team of 40 employees, team including junior dispatcher, Delivery associates and fleet coordinator.
• Responsible for new hires and training and managing all the new hire paperwork and payroll.
• Providing support to the drivers with on road issues regarding app, Customer services and delivery vehicles.
• Work closely with HR and audit requirements.
• Ensure new dispatchers are fully trained with dispatch software like cortex Dexter and comp. Assist with distribution of mandatory fleet materials-vehicle registration, insurance documents, fuel cards etc.
• Directing activities related to dispatching, routing, and tracking of delivery transportation vehicles.
• Collaborating with staff members to formulate and implement transportation-related procedures as well as company revenue goals and

customer service objectives.

• Train the delivery drivers in their job duties, company policies and safety procedures required.
• To successfully dispatch the delivery drivers and monitor their routes to certify that the schedules are met to resolve operating problems.
• Observe the driving style and routinely conduct performance evaluations of the drivers.
• Planning, organizing, and managing subordinate staff members to ensure work is completed and consistent with the company's standards.
• Directing investigations to verify and resolve customer or shipper complaints.
• Complying with transportation-related policies, as well as safety rules and government regulations.
• Arranging repairs and routine maintenance of transportation vehicles.
• To request the supply of materials required at work as per the client orders.
• Promoting safe work activities by conducting safety audits and attending company safety meetings.

Analyzed customer feedback and provided solutions to improve customer service.

• Generated reports to track deliveries and maintain proper records and documentation.
• Managed contlict resolutions with customers, arivers and other personnel to encourage proressional relationships and promote respect.
• Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
• Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
• Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
• Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
• Directed dispatching, routing, and tracking of min 60 fleet vehicles.

• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Engaged with customers online and attended in-person networking events to drive traffic and increase sales.
• Offered technical support and troubleshot issues to enhance office productivity.
• Utilized productivity tools to complete tasks and improve performance.
• Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
• Entered data into system and updated customer contacts with information to keep records current.
• Created a welcoming environment for customers by greeting and assisting, as well as quickly responding to customer inquiries and needs.