Jagdeep Singh
Summary
Service professional with extensive experience in the automotive industry and years of customer-focused roles, delivering top-tier service solutions and resolving issues efficiently. Known for excellent team collaboration and achieving consistent results. Possesses strong analytical and communication skills, adaptable to changing needs, and always eager to learn new things.
Overview
7
7
years of professional experience
Work History
Senior Service Advisor
Milton Volkswagen
04.2024 - Current
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns of the customers.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Collaborated with parts department and the workshop to expedite necessary repairs, minimizing downtime for customers vehicles.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Service Advisor
Mississauga Hyundai
05.2022 - 04.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed knowledge of product offerings to provide informed recommendations to customers.
- Resolved service issues promptly, maintaining positive customer relationships.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Lead Hand Technician
Mr. Lube Service + Tires
01.2018 - 05.2022
- Led team in organizing daily tasks by prioritizing workloads and delegating responsibilities.
- Increased team morale with regular feedback and recognition of individual contributions.
- Implemented quality control measures for minimizing errors in production processes.
- Conducted safety audits to ensure compliance with industry regulations and best practices.
Education
Post Graduate Diploma - Automotive Engineering
Cambrian College of Applied Arts And Technology
Greater Sudbury04-2018
High School Diploma -
GNIPS
Ludhiana, Punjab04-2017
Skills
- Exemplary Customer Service
experience with an ability of
professionalism - Excellent team player and flexible to
work in diverse work environment - Flexible and ready to take on any new
challenges
- Strong communication skills
- Valid G drivers License
- Excellent focus, attention to detail and
ability to multitask
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Senior Service Advisor
Milton Volkswagen
04.2024 - Current
Service Advisor
Mississauga Hyundai
05.2022 - 04.2024
Lead Hand Technician
Mr. Lube Service + Tires
01.2018 - 05.2022
Post Graduate Diploma - Automotive Engineering
Cambrian College of Applied Arts And Technology
High School Diploma -
GNIPS
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