Jagdeep Singh
Mississauga,ON
Summary
With a proven track record of leadership and a commitment to excellence, I bring 7 years of experience in the automotive industry. As a Service Advisor at both Milton Volkswagen & Nav Bhatia’s Mississauga Hyundai, I excelled in delivering exceptional customer service, increasing sales, and providing clear service explanations, ensuring each guest received personalized and professional attention. My tenure as a Pre-Owned Lot Attendant at Mercedes-Benz Oakville honed my organizational skills and attention to detail in managing inventory and logistics. Previously, as a Lead Hand Technician at Mr. Lube + Tires, Sudbury, Ontario, I demonstrated expertise in vehicle diagnostics, repairs, and customer service, while also training and mentoring junior technicians. Holding a Post-Graduate Certificate in Motive Power Technician (Service and Management) from Cambrian College of Applied Arts and Technology, I possess a strong theoretical and practical foundation in automotive systems. My diverse experience across technical, sales, and customer service roles, coupled with my dedication to customer satisfaction, makes me a well-rounded and valuable asset in any professional setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Advisor
Milton Volkswagen
04.2024 - Current
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns of the customers.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Collaborated with parts department and the workshop to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
Service Advisor
Mississauga Hyundai
09.2022 - 02.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Lead Hand Technician
Mr. Lube + Tires
04.2018 - 05.2022
- Maintained updated knowledge of company policies and trained employees on rules and procedures regularly.
- Bolstered workplace morale through positive reinforcement techniques, resulting in improved teamwork dynamics.
- Examined and serviced 15-20 cars in an 8-hour shift, compiled estimates of repair costs and secured customers' approval to perform repairs
- Remounted wheels onto vehicles and placed wheels on balancing machines to determine counterweights required to balance wheels
- Unbolted wheels from vehicles and removed them, using lug wrenches and other hand and power tools
Education
High School Diploma -
Cambrian College Sudbury
Greater Sudbury, ON04-2019
GED -
GNIPS
Ludhiana, Punjab03-2017
Skills
- Flexible and ready to take on any new challenges
- Exemplary Customer Service experience with an ability of professionalism
- Excellent team player and flexible to work in diverse work environment
- able to perform work that can be physically demanding such as walking up to 10 kilometers a day on uneven ground, climbing up and down and lifting and pulling heavy objects (up to 80 pounds on occasion)
- Excellent focus, attention to detail and ability to multitask
- Strong communication skills
- Valid G drivers License
- Can Work up to 12 hour shifts which include days, evenings, overnight, weekends and holidays
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Professional Working
Certification
- Automotive Service Excellence Certification (ASE)
- CPR/AED Certification
- First Aid Certification
- OMVIC Certification
Timeline
Service Advisor
Milton Volkswagen
04.2024 - Current
Service Advisor
Mississauga Hyundai
09.2022 - 02.2024
Lead Hand Technician
Mr. Lube + Tires
04.2018 - 05.2022
High School Diploma -
Cambrian College Sudbury
GED -
GNIPS
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