Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jagdeep Singh

Scarborough,ON

Summary

At Metro.inc, excelled as a Customer Service Representative by employing exceptional problem-solving and Microsoft Excel skills to enhance customer satisfaction and loyalty. Expertly managed high-stress situations, resolving complaints with empathy and efficiency, leading to a significant increase in repeat business. Demonstrated outstanding active listening and critical thinking abilities, ensuring swift resolution of customer concerns.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Metro.inc
01.2023 - 05.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

Alpha Business Technology
Scarborough, ON
09.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Microsoft Excel
  • Complaint Handling
  • Payment Processing

Languages

English
Full Professional

Certification

1 year diploma in Accounting

Timeline

Customer Service Representative

Metro.inc
01.2023 - 05.2024

High School Diploma -

Alpha Business Technology

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Jagdeep Singh