Jagdeep Kaur
Mississauga
Summary
Dynamic Housekeeping Supervisor at Homewood Suites by Hilton Oakville, adept at enhancing guest relations and team performance. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
3
3
years of professional experience
Work History
Housekeeping Supervisor
Homewood Suites by Hilton Oakville, Toronto
06.2022 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
Cashier
Asia Food Market
12.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Post Graduation Program - Hotel And Resort Management
Lambton College
Mississauga, ON09-2021
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Task assignment
- Team building
- Health and safety compliance
- Workload prioritization
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Housekeeping Supervisor
Homewood Suites by Hilton Oakville, Toronto
06.2022 - Current
Cashier
Asia Food Market
12.2021 - 05.2022
Post Graduation Program - Hotel And Resort Management
Lambton College
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