SIMRANJIT SINGH KAUR
WOODBRIDGE,Canada
Summary
Dedicated and customer-focused professional with a diverse background in administrative, security, cashier, and accounts payable and receivable roles. Skilled in handling inquiries, resolving issues, and ensuring exceptional customer service. Seeking to leverage strong communication and problem-solving skills to make a valuable contribution as a Customer Service Representative within your organization. Eager to secure a full-time position where skills and experience can be utilized to drive success for the company while fostering personal growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Lovisa
08.2024 - Current
- Inventory Management: Stock levels checked regularly, inventory shipments processed, and records kept in accordance with company procedures
- Customer Service: Provided exceptional service to meet all inquiries from customers and resolve issues without problems, leading to very good customer-satisfaction scores
- Cash Handling: Managed day-to-day cash transactions, prepared daily reconciliations, and guaranteed the accuracy of cash flow reports
- Team Coordination: Collaborated with colleagues to cover key operational tasks, including scheduling and resource allocation
Security Guard
Alpha Security
06.2024 - 08.2024
- Company Overview: Western University London
- Call responding on radio
- Event security within the university
- Access control
- Interior and exterior patrols
- Incident response
- Report writing
- Western University London
Accounts payable and receivable
Amtrack
06.2023 - 07.2024
- Company Overview: Toronto ON
- Prepared work to be accomplished by gathering and sorting documents and related information
- Paid invoices by verifying transaction information; scheduling and preparing disbursements; obtaining authorization of payment
- Obtained revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments
- Collected revenue by reminding delinquent accounts; notifying customers of insufficient payments
- Prepared financial reports by collecting, analyzing, and summarizing account information and trends
- Maintained accounting ledgers by posting account transactions
- Verified accounts by reconciling statements and transactions
- Resolved account discrepancies by investigating documentation; issuing stop payments, payments, or adjustments
- Maintained financial security by following internal accounting controls
- Secured financial information by completing database backups
- Maintained financial historical records by filing accounting documents
- Contributed to team effort by accomplishing related results as needed
- Toronto ON
Administrative assistant/Customer Service Representative
Cnb computers inc
01.2022 - 06.2023
- Company Overview: Mississauga, Ontario
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Recommended products and services to members and educated customers about relevant offerings
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Answered incoming calls and assisted customers with questions
- Answered inbound calls to greet and assist customers with various needs and questions
- Answering and directing phone calls
- Organizing and scheduling appointments and meetings
- Maintaining contact lists
- Mississauga, Ontario
Cashier
Condis Express
07.2021 - 09.2022
- Company Overview: Barcelona Spain
- Scan products and ensure accurate pricing
- Take cash, credit and debit payments
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Cross-sell or upsell products
- Resolve customer complaints and concerns
- Barcelona Spain
Event Administration
Barcelonize
02.2022 - 07.2022
- Company Overview: Barcelona Spain
- Event Logistics: Help with coordinating events and maintaining schedules of educational events at this organization within Barcelona
- Data Entry: Ensured accurate typing of participant information and attendance records into the organization's internal database
- Communication: Handled correspondence with partners and stakeholders, ensuring smooth project execution
- Barcelona Spain
Education
Business Marketing -
Seneca Polytechnic
Toronto, ON11.2024
Graduate in obligatory secondary education - Humanities and Social Sciences
Institute Joan Coromines
01.2022
School -
Collaso I Gil
01.2016
Skills
- Good interpersonal skills
- Time Management
- Attention to Detail
- Problem Solving
- Team Leadership
- Strategic Leadership
- Office Management
- Project Management
- Knowledge to work with Word
- Knowledge to work with Excel
- Customer service
- Time management
- Problem-solving skills
- Verbal/written communication
Certification
- Driving License - Ontario G1 licence
- Security Guard Licence
Languages
Spanish - Fluent
Catalan - Fluent
English - Fluent
Punjabi - Fluent
Hindi - Fluent
Timeline
Sales Associate
Lovisa
08.2024 - Current
Security Guard
Alpha Security
06.2024 - 08.2024
Accounts payable and receivable
Amtrack
06.2023 - 07.2024
Event Administration
Barcelonize
02.2022 - 07.2022
Administrative assistant/Customer Service Representative
Cnb computers inc
01.2022 - 06.2023
Cashier
Condis Express
07.2021 - 09.2022
Graduate in obligatory secondary education - Humanities and Social Sciences
Institute Joan Coromines
School -
Collaso I Gil
Business Marketing -
Seneca Polytechnic
Similar Profiles
ZAINAB SHERZADZAINAB SHERZAD
STORE MANAGER at LovisaSTORE MANAGER at Lovisa
Stephanie ClassStephanie Class
Store Manager at LovisaStore Manager at Lovisa
Sanji HossainSanji Hossain
Employee at LovisaEmployee at Lovisa
Ny'Ema ValcinNy'Ema Valcin
Key Holder at LovisaKey Holder at Lovisa
Nicole RekunNicole Rekun
Karate Instructor & Coach at RSKarateKarate Instructor & Coach at RSKarate