Summary
Overview
Work History
Education
Skills
Timeline
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Jagdeep Kaur

Edmonton,AB

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
4
years of professional experience

Work History

Supervisor

Tim Hortons
10.2021 - 01.2024
  • Assessed customer needs and upsold products and services to maximize sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Educated customers on special pricing opportunities and company offerings.
  • Worked with manager to develop customer service improvement initiatives.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Service Representative

Walmart
08.2020 - 03.2021
  • Engaged customers in discussion to identify needs and budget.
  • Facilitated sales through outstanding customer service and satisfaction.
  • Handled and satisfied customer concerns promptly to encourage repeat business.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Customer Service Representative

Real Canadian Superstore
11.2019 - 02.2020
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

Diploma - Business Administration

NorQuest College
Edmonton, AB
08.2021

Skills

  • Sales expertise
  • High-energy attitude
  • Courteous demeanor
  • Retail sales customer service
  • Senior leadership support
  • Inbound and outbound calling
  • Adaptive team player
  • Call center experience
  • Problem-solving abilities
  • Data evaluation
  • Shipping and receiving understanding
  • Business development understanding
  • Schedule development
  • Processes and procedures
  • Priority management
  • Problem-Solving

Timeline

Supervisor

Tim Hortons
10.2021 - 01.2024

Customer Service Representative

Walmart
08.2020 - 03.2021

Customer Service Representative

Real Canadian Superstore
11.2019 - 02.2020

Diploma - Business Administration

NorQuest College

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Jagdeep Kaur