JAGBIR SINGH
Edmonton,AB
Summary
Experienced professional with a strong background in operational excellence and team leadership. Skilled in driving growth and improving productivity through strategic planning and resource management. Collaborative and adaptable individual dedicated to achieving organizational goals. Demonstrates exceptional problem-solving and decision-making abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inside Tire Sales Rep and Service Advisor
BIG RIG GROUP
01.2023 - Current
- Assist customers in determining tire needs, answers questions and makes product recommendations
- Sells tires using persuasive skills and product knowledge
- Handling the phone line including answering all incoming calls, handling all customer inquiries and providing price quotes
- Sharing product knowledge and technical expertise with the customers to build existing and new business
- Finalizing and completing customer follow up to determine their satisfaction level with the service received
- Scheduling customer appointments for tire and mechanical service
- Recommending tire service, specialty tire service, wheel and mechanical service to customers
- Ensuring that all products are billed accurately to the customer
- Managed approximately 200 incoming calls, emails and faxes per day from customers.
Letter Carrier
Canada Post
07.2022 - 01.2023
- Knowledgeably processed incoming and outgoing mail according to established procedures
- Thoroughly maintained records of undeliverable mail items returned by the post office or other sources
- Utilized customer service skills to assist customers with inquiries regarding postal services
- Efficiently collected outgoing mail from residential, business, and post office boxes
Assistant Store Manager
Dollarama
09.2015 - 07.2022
- Managed and oversaw the daily retail store operations
- Assisted in receiving all merchandise, and ensured the established merchandise was displayed according to company standards
- Check over-shipped merchandise and contacted vendors regarding damages, shortages, and defects
- Participated in recruitment and training activities of new employees
- Ensures that the consistency of the store is in line with the company guideline and best practices
- Created work schedules to maintain top-quality customer service and lower labor costs
Education
Post-Graduate Diploma - Business Management
NAIT
Edmonton, AB04-2017
Bachelor of Science - Information Technology
RIET
Punjab, India05-2013
Skills
- Strong communication
- Client-focused
- Team collaboration
- Multi-tasking
- Problem solving
Certification
- Emergency First Aid - Level A CPR and AED 9 St. John Ambulance)
- Forklift License
- Class 4 Driver's License
Timeline
Inside Tire Sales Rep and Service Advisor
BIG RIG GROUP
01.2023 - Current
Letter Carrier
Canada Post
07.2022 - 01.2023
Assistant Store Manager
Dollarama
09.2015 - 07.2022
- Emergency First Aid - Level A CPR and AED 9 St. John Ambulance)
- Forklift License
- Class 4 Driver's License
Post-Graduate Diploma - Business Management
NAIT
Bachelor of Science - Information Technology
RIET
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