Jagath Jayaprakash

• Supervised staff of 15 in day-to-day activities.
• Conducted random inspection of hostel's policies by visiting and checking rooms for adherence to cleanliness and hygiene standards.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Prepared for and executed new menu implementations.

• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

• Collaborated with various team members to meet client requests.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized and safe environment for employees and patrons.
• Trained and mentored all new personnel to maximize quality of service and performance.

• Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
• Increased customer satisfaction by resolving issues.
• Worked flexible hours across night, weekend and holiday shifts.
• Coordinated dining room staff schedules to provide adequate floor coverage.

GPA: 62