Jagat Savaliya
Brampton,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
The Home Depot
Brampton, ON
11.2023 - Current
- Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits, and account services.
- Provided guidance to customers on how to use their credit cards responsibly and effectively.
- Conducted credit reviews on corporations to assess financial conditions.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Cashier
Loblaws
Vaughan
01.2023 - 12.2023
- Processed credit card transactions accurately and efficiently.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Maintained accurate records of transactions using the point-of-sale system.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Informed customers of in-store promotions or pricing specials.
Education
Bachelor of Business Administration And Management -
Algoma University
Brampton, ONSkills
- Data Collection
- Account updating
- Report Generation
- Scheduling
- Inbound and Outbound Calling
- Data Entry
- Call Management
- Paperwork Processing
- Customer Relationship Management (CRM)
- Microsoft PowerPoint
- Microsoft Excel
- Product Promotion
Certification
- Smart Serve Ontario (Certificate Expiry: 23/07/2028)
- Certified in emergency First Aid &CPR/AED level C CSA by CANADIAN RED CROSS
- HAVING VALID LICENCE OF Individual Security Guard TILL 2025
- Ontario Driver's license (G2)
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
French
Elementary
Accomplishments
- Top 25 Customer Service Representative at Loblaw: Recognized as one of the top 25 customer service representatives at Loblaw for outstanding performance and dedication to providing exceptional customer service.
- Homer Award at Home Depot: Awarded the Homer Award for excellence in customer service for the past year at Home Depot. This honor reflects consistent dedication to exceeding customer expectations and contributing to a positive team environment.
Timeline
Customer Service Representative
The Home Depot
11.2023 - Current
Customer Service Cashier
Loblaws
01.2023 - 12.2023
Bachelor of Business Administration And Management -
Algoma University
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