Jaganmohan Rao Marru
Kapuskasing,ON
Summary
Motivated and achievement-oriented individual, actively seeking the chance to oversee operations at a Circle K franchise. Proficient in optimizing operational processes, providing outstanding customer service, and fostering business expansion. Enthusiastic about utilizing my expertise to make meaningful contributions to the prosperity of the Circle K brand.
Overview
2
2
years of professional experience
Work History
Store Manager
Circle K
10.2023 - Current
- Manage day-to-day operations, ensuring smooth functioning of the gas station and convenience store
- Oversee fuel dispensing operations, monitor fuel levels, and coordinate
- Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience
- Monitor and manage inventory for the convenience store, ensuring appropriate stock levels
- Implement inventory control procedures to minimize losses and optimize product turnover
- Implement sales strategies and promotional activities to drive revenue and attract customers
- Merchandise products effectively to enhance visibility and sales
- Ensure compliance with safety regulations and company policies
- Conduct regular safety checks to maintain a secure environment for customers and staff
- Coordinate repairs and upkeep to ensure a clean and well-maintained appearance
- Responsible for selling various OLG lottery tickets, including instant scratch tickets and draw tickets
- Verify the age of customers purchasing lottery tickets, and cigarettes ensuring compliance with legal age requirements
- Monitor cigarette inventory levels and maintain accurate records of lottery ticket sales, winnings, and transactions.
Service Desk Analyst
Royal Bank of Canada
06.2022 - 11.2023
- Provided technical support to internal employees, resolving software issues and Escalating hardware issues promptly
- Demonstrated expertise in troubleshooting and resolving IT-related problems
- Utilized ticketing systems like Service Now to log, track, and prioritize support requests
- Communicated technical information in a clear and understandable manner
- Established a reputation for delivering excellent customer service
- Collaborated with cross-functional teams to address escalated issues
- Contributed to knowledge-sharing initiatives and training sessions
- Generated reports on service desk performance and ticket resolution metrics
- Maintained accurate documentation of troubleshooting processes and solutions.
Supervisor and Cook2
Aramark Food Services (Dalhousie University)
12.2021 - 03.2023
- Demonstrated ability to manage day-to-day operations efficiently
- Experience in overseeing inventory control and managing stock levels
- Proficient in maintaining a clean and organized environment
- Proven track record of providing exceptional customer service
- Experience in handling Student inquiries, complaints, and feedback
- Ability to create a positive and welcoming atmosphere for students
- Understanding of safety protocols and compliance standards
- Experience in conducting regular audits to ensure adherence to regulations
- Proactive approach to creating a secure and compliant work environment
- Culinary expertise and experience as a cook
- Knowledge of food preparation, presentation, Handling, and quality standards
- Ability to contribute to the development of food-related offerings.
Education
Master of Science - internetworking
Dalhousie University
Halifax, Canada04.2023
Bachelor of Science - Electronics and Communication Engineering
Sri Indu College of Engg &Tech
Hyderabad, India04.2018
Skills
- Operations Management
- Store Merchandising
- Shift Scheduling
- Supply Ordering
- POS Systems
- Competitor Monitoring
- Customer Service Management
- Retail Inventory Management
- Training and Mentoring
Timeline
Store Manager
Circle K
10.2023 - Current
Service Desk Analyst
Royal Bank of Canada
06.2022 - 11.2023
Supervisor and Cook2
Aramark Food Services (Dalhousie University)
12.2021 - 03.2023
Master of Science - internetworking
Dalhousie University
Bachelor of Science - Electronics and Communication Engineering
Sri Indu College of Engg &Tech
Similar Profiles
Aiden ThomasAiden Thomas
Customer Service Representative at Circle KCustomer Service Representative at Circle K
Kevin McclaryKevin Mcclary
Customer Service Representative at Circle KCustomer Service Representative at Circle K
Charles JohnsonCharles Johnson
Shift Leader at Circle KShift Leader at Circle K
Kyle AdamsKyle Adams
Sales Associate at Circle KSales Associate at Circle K
Amy KazukAmy Kazuk
Medical Radiation Technologist at Sensenbrenner HospitalMedical Radiation Technologist at Sensenbrenner Hospital