Jagadeesh Shanmugam
Kitchener,ON
Summary
• Excellent communication, listening and self-motivational skill
• Learn quickly is my forte that has helped me successfully manage various tasks
• Ability to learn new technology software and hardware
• Ability to confidently represent the product line
• Accurate and Reliable
Overview
10
10
years of professional experience
1
1
Certification
Work History
Information Systems Analyst
Sun software solution
Coimbatore, Tamilnadu
05.2021 - 03.2022
- Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
- Installed, Upgraded, and Maintained Windows 7 / Windows 10 / Windows Server 2008, 2012 / Ubuntu.
- TCP/IP and VPN Client Configuration. LAN/WAN, WI-FI Configuration and Support.
- Extensive knowledge of IOS Systems and proprietary recovery systems.
- Support expertise in MS Forefront, MS SharePoint and Cisco SSL VPN.
- Knowledgeable of Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver and Flash), Microsoft Visual C# 2010, MySQL, Adobe Reader, SNRMS, FrontPage, and Internet Explorer. Mozilla Firefox, Chrome, CCleaner, Avast, Kaspersky, McAfee, AVG, Symantec Antivirus, Comodo Firewall, Dame Ware.
System Support Technician
Blizzard
Tirupur, Tamilnadu
05.2012 - 02.2018
- Versed Microsoft Active Directory for administration purposes.
- Configured hardware, devices and software to set up workstations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Performed tests of functionality, security and performance of different workstations and devices.
- Offered local and remote Tier 1 IT support to company personnel, addressed hardware and software concerns and provided on-call assistance for critical software and systems issues.
- Loaded software, granted permissions and configured hardware for new employees as part of the onboarding process.
Education
GED -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12-2023
Bachelor of Science - Computer Science
Bharathiyar University
Tamilnadu03-2021
Skills
- VMWare
- Powershell
- Mobile Device Management
- MS office suits
- Skype, Teams, WebEx
- Security, Windows Firewall and Proxy Server
- LAN, WAN, DHCP, DNS and TCP/IP
- SQL
- ServiceNow, ZenDesk,JIRA
- PowerBI, Visio
- SharePoint,Teams,OneDrive
Certification
- Microsoft Certified: Azure Administrator Associate
- Amazon cloud practitioner
Timeline
Information Systems Analyst
Sun software solution
05.2021 - 03.2022
System Support Technician
Blizzard
05.2012 - 02.2018
GED -
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Computer Science
Bharathiyar University
- Microsoft Certified: Azure Administrator Associate
- Amazon cloud practitioner
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