Jagadeesh Reddy

Document Management Enhancement for PolicyCenter, Aviva

• As a Guidewire Developer at Aviva, I led a critical project aimed at enhancing document management functionalities of Guidewire InsuranceSuite. This initiative focused on the seamless integration of Guidewire products with OpenText and SmartCOMM to streamline document generation, management, and distribution processes.

Key Contributions:

• Designed and implemented an advanced document management framework within PolicyCenter, enabling dynamic document generation and management by integrating Guidewire with OpenText and SmartCOMM.
• Spearheaded the configuration and customization of document templates in SmartCOMM, ensuring they met business requirements while optimizing the customer communication process.
• Facilitated the integration between PolicyCenter and OpenText, leveraging Guidewire's messaging and event-driven capabilities, to ensure secure and efficient document storage and retrieval.
• Developed and enhanced document workflows within PolicyCenter, incorporating business rules and triggers that automated document generation based on specific policy events and transactions.
• Collaborated with business analysts to identify document management requirements, translating these into technical solutions that improved efficiency, compliance, and customer satisfaction.
• Conducted thorough testing and QA of the document management solutions, including unit testing, integration testing, and supporting UAT to ensure high-quality deployments.
• Participated in Agile development processes, regularly collaborating with cross-functional teams to ensure project milestones were met and deliverables exceeded business expectations.
• Led the integration of ClaimCenter with SmartCOMM to automate the creation and distribution of claim-related documents, significantly reducing manual effort and improving turnaround times.
• Implemented a robust document management solution by integrating ClaimCenter with OpenText, ensuring secure and efficient storage, versioning, and retrieval of claim documents.
• Customized and configured ClaimCenter to automate document triggers and workflows, facilitating the automatic generation of claim correspondence and notifications to policyholders and stakeholders.
• Worked closely with the claims management team to understand document requirements and developed solutions that streamlined document processes, enhancing efficiency and stakeholder engagement.
• Engaged in the full Software Development Life Cycle (SDLC), from requirements gathering through to deployment, ensuring the document management solutions were scalable, secure, and met all business needs.
• Played a key role in cross-functional Agile teams, ensuring continuous communication and collaboration between developers, business analysts, and stakeholders to deliver high-quality document management enhancements.
• Provided ongoing support and maintenance of the document management solutions post-deployment, addressing any issues promptly and optimizing functionalities based on user feedback.
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Technologies Used: Guidewire Suite (version 10) – PolicyCenter, BillingCenter, ClaimCenter, OpenText, SmartCOMM, GOSU, SOAP/REST Web Services.

Guidewire PolicyCenter and ClaimCenter Enhancements

As a Guidewire Developer at CGI, I played a pivotal role in the Claims and Policy Maintenance projects, focusing on enhancing both the ClaimCenter and PolicyCenter applications. My responsibilities spanned across various aspects of configuration and integration, ensuring seamless operation and user experience.

Key Contributions:

• Led the configuration of ClaimCenter and PolicyCenter modules, focusing on business rules, data model modifications, UI customizations, and enhancing integration layers for improved system flexibility and efficiency.
• Developed and refined various configuration functionalities, including pages, popups, screens, detail views, list views, and input sets, to meet evolving project needs and ensure user-friendly navigation.
• Collaborated with the data model team to introduce new fields to existing entities, create new entities, and modify type lists, enhancing data accuracy and system functionality.
• Enhanced entities by adding new methods and functionalities as needed, and created utility classes for common functionality across projects, fostering code reuse and system robustness.
• Actively participated in the Software Development Life Cycle (SDLC), focusing on design and development phases, and played a key role in supporting technical meetings with clients to align design and process workflows with project goals.
• Wrote business logic using GOSU and optimized application performance, significantly improving the claim creation process and overall user experience.
• Customized the First Notice of Loss (FNOL) snapshot to meet project requirements, leading to a streamlined data capture process and enhanced user experience.
• Conducted thorough unit testing of all developed functionalities before submission for testing verification, ensuring high-quality deliverables and system reliability.

Technologies Used: Guidewire ClaimCenter, Guidewire PolicyCenter, SQL Server, GIT, JIRA, Jenkins.

Insurance Customer Portal Enhancement - CGI

As an Java Developer, I contributed to a pivotal project aimed at enhancing an insurance company's customer portal. The project's goal was to improve the portal's functionality, user experience, and integrate new features to facilitate policy management and claims processing for policyholders.

Key Contributions:

• Participated in the development of new features and functionalities for the insurance customer portal, utilizing Java and J2EE technologies to create user-friendly interfaces and efficient backend processes.
• Collaborated with a team of developers in implementing MVC architecture using Spring Framework, which facilitated separation of concerns and made the application easier to manage and scale.
• Engaged in integrating the customer portal with the company's existing policy management and claims processing systems, enabling seamless data exchange and enhancing user experience.
• Contributed to the development of RESTful web services in Java, allowing for efficient communication between the portal and various internal systems, improving the responsiveness and functionality of the portal.
• Played a key role in front-end development, utilizing HTML, CSS, and JavaScript to ensure the portal was intuitive and accessible to users, while also implementing Ajax for dynamic content loading.
• Actively participated in the Agile development process, attending daily stand-ups, sprint planning meetings, and retrospectives, which fostered a collaborative environment and continuous improvement.
• Conducted thorough unit and integration testing using JUnit and Mockito, ensuring that all developed features were reliable and met quality standards set by the development team and client expectations.
• Provided documentation for developed features and contributed to the knowledge base, assisting in the smooth handover to the support and maintenance teams.

Technologies Used: Java, J2EE, Spring Framework, HTML, CSS, JavaScript, Ajax, RESTful Web Services, JUnit, Mockito, Agile Methodology.