Jagadeesh (Jags) Marulappa

· 19+ year track record of increasing responsibilities across Transition architecture, Service Start-up, Delivery, Transitions,

· Functional Experience: Service delivery: Successfully delivered multi million dollar programs from conception to completion, which includes Sales, Solution architecture, Due diligence, Solution validation, client transition design, process reengineering, service start-up, service rehearsal, verification testing, stabilization and Delivery

· Budget management: Managed project budgets of up to $25 million, ensuring funds were allocated appropriately and spent efficiently, with significant savings shown at multiple occurrences

· Strategic communication and relationship management: Developed and executed ongoing communication plans to keep internal and external stakeholders informed and engaged throughout project lifecycles

· Built strong organizational and Client relations while governing and managing multiple projects

· Experience includes Executive representation at QBR’s, providing strategic solutions to complex problems to ensuring repetitive success with clients and executive stakeholders

Industry Experience:

· Software and Technology

· Oil & Gas

· Consumer products

· Utilities

· High tech

· Life sciences

· Consulting services

· Healthcare

· Hospitality

· Federal services

Selected Experience:

▪ Leading global developer of software and cloud solutions: Five roles over last 10 year with same client. Pivotal roles: Stand up of a new DC in Nevada; transitioning 580+ resources across seven locations. (Project OneFinance + 4 other assignments)

▪ Integrated oil & gas major in Canada: Global transition lead for procurement services & sourcing mobilization of 150+ resources

▪ Leading sportswear company in EU: Transition Lead and Consultant for a complex process transition from US to new delivery operation in Portugal

▪ American petroleum company: Lead a complex Build-Operate-Transfer style transition from current to new client delivery location.

▪ Global healthcare leader: Global lead in transitioning voice & non-voice processes (96+ FTEs) spanning the Americas, LA, EMEA, and APAC

▪ International telecommunications equipment, software & consumer electronics company: Transition coach and Governance lead in implementing Accenture transition methods.

▪ American multinational pharmaceutical company: Global Lead in development of SRT & VT process and tools for 90+ launches across multiple geographies

▪ American healthcare non-profit org: Planned and Executed Cut over strategy across AO, IO and BPO

▪ Canadian multi-national confectionery, food, and beverage conglomerate: Lead OTC transition to a delivery center in Asia

▪ Canadian government owned utility: Lead transition and knowledge transfer activities spanning 100+ FTEs

▪ International hospitality company: Coached and supported a major transition spanning 127 FTEs

▪ Netherland based Oil & Gas major: Experience in successful implementation of MOS for Learning & Development service deployment

▪ US based Oil and Gas company: Managed 80+ FTE transition for US & Malaysia

▪ World’s largest oil field services company: Transition Lead for European & Asian operations (Romania, Germany, Italy, Turkey, Spain, Hungary, Austria, & China)

▪ Canadian trading company: Transition Lead for US & Canada waves; Global Transition lead for third contract extension to additional geographies

• Selected Professional Responsibilities: Mob architecture, Plan from opportunity inception to opportunity execution, Transition execution and Consulting activities Collaborate with clients, perform Solution validation activities, align and agree on Service Delivery metrics Represent company on program/project progress to senior client leadership via Client Executive Reporting and QBR Manage and build solid relationship with key client stakeholders fostering long term client relationship & business Supervise/govern Transition, Service delivery, Training and Technical enablement of resources ranging between 50 to 500 resources Manage and resolve multitude issues & escalations across geographies and delivery centers spanning transition, capacity planning, recruitment etc
• Delegate and manage multiple internal and external vendors, go to person for workstream leads Forecast and mitigate risks and issues and provide clear direction to different teams
• Selected References: 1
• Stepped in and successfully delivered services for multiple delivery centers on 2 critical instances for Microsoft accounts (Range from 2-4 months) 2
• Extended to support delivery for a Pharma client (up to 9 months) 3
• Jags provided similar Operational delivery support for a Canadian trading client (Upto 6 months) 4
• During one of his assignment, Jags went extra mile to pick another smaller contract spanning multiple regions
• He was commended for successfully managing multiple global locations along with his core project
• Jags executed this successfully on time within budget 5
• During a federal project, Jags had only a week+ to recruit, mobilize, build content, train, develop (2 Tools), Manage communications, plan + execute transition in deploying 100+ delivery resources
• This was strategized and executed successfully on time without delays 6
• On another project, Jags built a great working relationship with the client counterparts and third party service provider
• He was instrumental in building a massive project tracker which brought to fore his skills as a Global PMO Lead
• This was widely appreciated and became the single point events tracker and was used for multiple waves for 2+ years 7
• Jags role was extended with different clients many times
• On one of the project he quickly switched hats to move from PMO role to Transition Lead and still managed multiple appreciations from the client 8
• Jags is always quick to align to his leadership changing requirements
• During a notable instance, due to staffing concerns, Jags stepped in and worked relentlessly with the clients in formulating the multi-wave, multi geography transition plan working with several key client stakeholders
• This was key in restoring client confidence during a crucial phase of transition 9
• Jags did an outstanding work with a global leading apparel manufacturer
• This was a high profile project due to the sensitivity in dealing with employees in one of its location and also because of recent failure experienced by another project
• Jags’s proactive organization and execution of a “Due Diligence revisit workshop” where he voiced the process complexity and obtained all necessary approval to include temp head count helped prevent a potential major issue
• This was widely appreciated by client leadership and were vocal in sharing appreciation with Accenture 10
• He worked closely with operations, client as one unified team during a crucial phase of transition which was important in fostering client relationships
• This gave the project a very good start for a strong working relationship + additional business
• In addition , he also generated a total savings of $150K during this transition phase
• The client was very appreciate of his efforts and requested his extension at an additional fee
• Similar success was repeated by another major pharma client as well
• Jagadeesh Marulappa (Jags)

• Oversaw preparation and management of event budgets to deliver at or below projected costs.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Fulfilled contractual obligations for rehearsal and day of event coordination.
• Coordinated with sales and marketing teams to publicize and promote events.

• Market various tailor-made training modules to customers
• Effective handling and closure of escalation to the delight of customers
• Defined clear targets and objectives and communicated to other team members.
• Identified and communicated customer needs to supply chain capacity and quality teams.