JAG SANDHU
Kitchener
Summary
Dedicated Logistics and Supply Chain Specialist with over 8 years of comprehensive experience, including a strong background as an Operations Manager. Proven expertise in optimizing supply chain processes, managing logistics operations, and ensuring seamless coordination. Skilled in strategic planning, inventory management, and cross-functional collaboration. Experienced in customer service and accounting, with a solid background in invoicing and financial management within trucking companies. Results-oriented professional with exceptional organizational, communication, and problem-solving skills. Adept at handling complex logistics challenges and providing high-quality customer support. Demonstrated ability to work independently and collaboratively in dynamic environments to drive operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
KWC LOGISTICS INC
01.2023 - Current
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Maintained compliance with federal regulations by closely monitoring carrier performance and maintaining accurate documentation.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Expanded the company''s network of reliable carriers, improving overall operational efficiency.
- Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
- Coordinated shipments, ensuring seamless transportation from origin to destination points.
- Developed comprehensive performance metrics to monitor supply chain efficiency and identify areas for improvement.
Operations Supervisor
TYLT TECHNOLOGIES
06.2020 - 12.2022
- Lead and inspire a team of customer service representatives and dispatch personnel
- Work closely with cross-functional teams to integrate technological solutions that improve overall efficiency
- Oversee and optimize customer service processes to ensure timely and effective resolution of customer inquiries, concerns, and issues
- Develop and implement training programs for customer service and dispatch teams, ensuring continuous skill development
- Optimize the distribution network, including warehouses and transportation routes, to minimize costs and enhance overall efficiency
- Manage the complexities of international shipping, including customs clearance, trade compliance, and coordination with global partners
- Evaluate carrier performance and implement improvements as needed
- Align logistics strategies with overall corporate goals and objectives
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Transportation Dispatcher
ALLSAINTS TRANSPORTATION INC
07.2017 - 05.2020
- Monitored driver progress and performance via GPS and regular communication, proactively addressing any issues to minimize delays.
- Maintained accurate records of shipments, deliveries, and driver communication, providing reports to management and clients.
- Negotiated shipping rates and contracts with brokers and shippers, ensuring competitive pricing while maintaining profitability for the company.
- Built and maintained relationships with shippers and brokers, facilitating smooth communication and resolving any disputes or issues related to shipments.
- Collaborated with brokers to secure backhaul opportunities, optimizing routes and reducing empty miles for drivers.
- Monitored market trends and adjusted freight pricing strategies accordingly, ensuring cost-effective solutions while meeting customer needs.
Billing and Accounts Receivable Specialist
J SBAR TRUCKLINE INC
05.2016 - 01.2017
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Collaborated with sales teams to address billing discrepancies and resolve client disputes promptly.
Education
Business Administration - Management and Operations
Sheridan College
Mississauga, ON01.2016
Skills
- Proficient in MS Office
- Multitasking
- Conflict Resolution
- Critical Thinking
- Leadership
- Negotiation
- Positivity
- Project Management
- Decision-making
- Employee motivation
- Performance monitoring
- Invoice processing
- Customer service
- Operations management
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Professional Working
Certification
- Certified Transportation Broker
- First Aid Certification
- Certified Dispatcher
- QuickBooks Certified
- Customer Service Certification
Timeline
Operations Manager
KWC LOGISTICS INC
01.2023 - Current
Operations Supervisor
TYLT TECHNOLOGIES
06.2020 - 12.2022
Transportation Dispatcher
ALLSAINTS TRANSPORTATION INC
07.2017 - 05.2020
Billing and Accounts Receivable Specialist
J SBAR TRUCKLINE INC
05.2016 - 01.2017
Business Administration - Management and Operations
Sheridan College
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