Jagdeep Randhawa
Edmonton,AB
Summary
Accomplished Team Lead nurse, adept in patient education and documentation. Excelled in enhancing patient satisfaction through strategic planning and multidisciplinary collaboration. Skilled in both empathetic patient care and efficient healthcare operations, significantly improving care delivery and outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Lead/Shift Lead Nurse
Salvation Army
Edmonton, AB
04.2025 - Current
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- Enhanced patient care by developing and implementing individualized care plans.
- Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
- Advocated for patients' needs with healthcare providers, securing necessary interventions for improved health outcomes.
- Led team of care professionals, promoting collaborative approach to patient management.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Care Coordinator
Seasons Retirement Communities
Camrose, AB
01.2020 - Current
- Engaged patients in discussions to tailor treatment options to individual preferences.
- Implemented innovative strategies to overcome challenges in patient engagement.
- Streamlined patient care processes by implementing standardized protocols.
- Communicated vital patient information for seamless transitions between care settings.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
- Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
- Organized community health fairs to promote wellness and preventive care, increasing community engagement.
LPN
Benevolence Care
Edmonton, AB
03.2022 - 05.2023
- Administered medications using electronic medication administration records.
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Documented patient information using healthcare management software.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Obtained patient vital signs and input/output measurements from inpatients.
- Assisted with admissions, appointments, transfers, and discharges.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Adhered to treatment plan instructions when administering medications and treatments to patients.
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Assisted physicians during examinations or procedures as needed, playing a vital role in the overall patient experience.
Education
Licensed Practical Nursing - Nursing
Norquest College
Edmonton, None08.2018
Skills
- Documentation
- Organizational skills
- Patient education
- Medical terminology understanding
- Documentation proficiency
- Multidisciplinary team collaboration
- Healthcare operations
- Goal setting
- Policy adherence
- Scheduling
- Nursing background
- Quality assurance
- Monitoring tools
- Strategic planning
- Health literacy
- Problem-solving
- Time management
- Multitasking and organization
Certification
CLPNA Practice PermitRegistration #46988
CPR Basic Life Support Provider Level C 2023-2025
CLPNA Documentation course 2024
CLPNA Health assessment course
Dementia training course 2025
Reference
Ravneet Bhandoal MDS coordinator Benevolence care centre
+1 (780) 915-8472
Experience
LPN Student
University of Alberta - Edmonton, ABJanuary 2018 to February 2018
Acute Care Practice- Medicine (4 weeks)
Unit 5F3, University of Alberta Hospital, Edmonton, AB
- Neurovascular assessment and vital signs, morning and evening care
- Post-op teachings to patients
- Sterile dressing changes and documentation
LPN student
- Grey Nuns Community Hospital - Edmonton, AB June 2018 to August 2018Acute Care Preceptorship – Medicine (245 hours)Unit 53, Grey Nuns Community Hospital, Edmonton,
- ABVital Signs and head to toe assessments as per protocol, morning, evening and night time care
Administered medications- Oral, subcutaneous, topical, nasal, inhalers, narcotics and IVs
Skills such as catheter insertion, dressing change, staples removal, IV starts, patient and family teachings
Timeline
Team Lead/Shift Lead Nurse
Salvation Army
04.2025 - Current
LPN
Benevolence Care
03.2022 - 05.2023
Care Coordinator
Seasons Retirement Communities
01.2020 - Current
Licensed Practical Nursing - Nursing
Norquest College