Jafreisy Agramonte
Melfort,SK
Summary
Dynamic Customer Service Manager with MAPFRE Insurance, skilled in problem-solving and customer-focused strategies. Successfully enhanced customer satisfaction by promptly addressing feedback and implementing effective communication techniques. Proficient in Microsoft Office Suite, leveraging these tools to streamline operations and deliver accurate information. Committed to fostering positive customer experiences and team collaboration.
Overview
4
4
years of professional experience
Work History
Children's Group Leader
La Casita De Lia
05.2022 - 06.2025
- Led team in achieving project milestones, ensuring adherence to timelines and quality standards.
- Developed and implemented process improvements that enhanced operational efficiency and reduced redundancies.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Coordinated cross-functional collaboration to align project goals with organizational objectives.
Customer Service Manager
MAPFRE Insurance
11.2021 - 06.2025
- Assisted in resolving customer inquiries through effective communication and problem-solving techniques.
- Supported team in maintaining high levels of customer satisfaction by addressing feedback promptly.
- Learned operational procedures and customer service protocols to provide accurate information.
Education
Graduate In Communication - Journalism
Universidad Dominicana O&m
Santo DomingoAssociate's Degree - Microsoft Learn
INFOTEP
Santo Domingo 10.2022
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Communication
- Team player
Languages
English
Elementary
Spanish
Native or Bilingual
Timeline
Children's Group Leader
La Casita De Lia
05.2022 - 06.2025
Customer Service Manager
MAPFRE Insurance
11.2021 - 06.2025
Graduate In Communication - Journalism
Universidad Dominicana O&m
Associate's Degree - Microsoft Learn
INFOTEP
Similar Profiles
Paloma ZamudioPaloma Zamudio
Restaurant Waitress at La Casita de familiaRestaurant Waitress at La Casita de familia
Ruby Garcia SalasRuby Garcia Salas
Waitress Trainer at La Casita De Dona MaryWaitress Trainer at La Casita De Dona Mary
Robert Clayton BrandRobert Clayton Brand
Branch Manager at La Casita de InglésBranch Manager at La Casita de Inglés
BILBY VARGHESEBILBY VARGHESE
Registered Nurse at Saskatchewan Health Authority -Parkland PlaceRegistered Nurse at Saskatchewan Health Authority -Parkland Place
Patrick PalabasanPatrick Palabasan
Stock Clerk Supervisor at Canadian TireStock Clerk Supervisor at Canadian Tire