Jafet de Jesus Romero Castro
Mississauga,Canada
Summary
Seasoned Monitoring Specialist with considerable experience in managing, examining and analyzing complex data sets. Proven ability in utilizing monitoring tools to ensure operational efficiency and compliance with set standards. Strengths include strong analytical skills, problem-solving abilities, and adaptability. Previous roles involved developing effective solutions that improved system performance and reduced downtime.
Overview
6
6
years of professional experience
Work History
Application Performance Monitoring Specialist
Redcolsa SA
Cali, Colombia
06.2022 - 07.2023
- Monitored and optimized application performance, ensuring efficient network management
- Enhanced application performance through proactive troubleshooting and issue resolution
- Collaborated with cross-functional teams to improve system functionality and user experience
- Provided technical support for both internal teams and external clients
- Utilized configuration management software to maintain system integrity
Communication Technician
Redcolsa SA
Cali, Colombia
05.2021 - 05.2022
- Managed telecommunication equipment, including aerial equipment and antennas
- Maintained and repaired telecommunication cables, ensuring reliable communication infrastructure
- Provided technical support for telecommunication hardware
- Assisted customers with troubleshooting issues over the phone
- Leveraged desktop communications software to enhance service delivery
IT Service Desk Technician
Redcolsa SA
Cali, Colombia
05.2017 - 04.2021
- Delivered IT service desk support, resolving hardware and software issues
- Managed Active Directory for workstation administration and modifications
- Provided exceptional customer service via phone and email to address IT concerns
- Gained experience in browser troubleshooting practices, resolving issues for end-users
- Accumulated 5 years of customer service experience in a help desk environment
- Applied operating system software knowledge to assist with technical issues
- Troubleshot customer concerns during inbound phone calls, ensuring prompt resolution
Education
Postgraduate Certificate - Modern Networks and Cloud Computing
Lambton College
Mississauga, ON04.2025
Bachelor's Degree - Computer Science
Corporación Universitaria Remington
Cali, Colombia11.2021
Diploma - Computer Technology
Servicio Nacional de Aprendizaje
Cali, Colombia11.2014
Skills
- Bilingual in English/Spanish
- Technical Troubleshooting
- IT Service Desk Support
- Active Directory Management
- Telecommunication Equipment
- Jira Help Desk
- Application Performance Monitoring
- Browser Troubleshooting
- Help Desk Experience
- Customer Service
- Driver License - Class G
- Software installation
- Capacity planning
- Virtualization technologies
- Backup management
- System administration
- Configuration management
- Hardware diagnostics
- Scripting languages
- Operating systems
Timeline
Application Performance Monitoring Specialist
Redcolsa SA
06.2022 - 07.2023
Communication Technician
Redcolsa SA
05.2021 - 05.2022
IT Service Desk Technician
Redcolsa SA
05.2017 - 04.2021
Postgraduate Certificate - Modern Networks and Cloud Computing
Lambton College
Bachelor's Degree - Computer Science
Corporación Universitaria Remington
Diploma - Computer Technology
Servicio Nacional de Aprendizaje