Jafar Ohiaka
Charlottetown
Summary
A working professional with more than 5 years of experience working in customer service-oriented positions, dedicated to going above and beyond to meet customer needs. Received recognition and accolades for employee of the month on several occasions in appreciation of my customer service and work ethic. I work well under pressure and thrives in fast-paced workplaces due to my outstanding interpersonal, organizational, and customer service abilities, and capacity to collaborate, network, and forge successful working relationships with a variety of clients.
Overview
3
3
years of professional experience
Work History
Talent Manager (Casual)
Hometown Media
09.2019 - 01.2023
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
Customer Service Representative
Hinduja Global Solutions, HGS
09.2019 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Associate (Part-Time)
Best Buy
09.2019 - 01.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Diploma Small Business Management - Business
Holland College
Charlottetown, PE05.2024
Diploma in Business Administration - Business
Alison College
05.2024
Skills
- Adaptability and Flexibility
- Team Collaboration
- Problem-Solving
- Customer Support
- Construction Management
- Safety Knowledge
- Project Support
- Project Management
- Customer Service
- Time Management
- Teamwork and Collaboration
- Multitasking
References
- Mitchell, Store Manager - Bed, Bath & Beyond, 902-940-2269
- Presley Isaiah, Manager - Hometown Media, 613-900-6519
- Savannah, Manager - Bed, Bath & Beyond, 902-213-3447
Languages
English
Native or Bilingual
Timeline
Talent Manager (Casual)
Hometown Media
09.2019 - 01.2023
Customer Service Representative
Hinduja Global Solutions, HGS
09.2019 - 01.2022
Sales Associate (Part-Time)
Best Buy
09.2019 - 01.2022
Diploma in Business Administration - Business
Alison College
Diploma Small Business Management - Business
Holland College
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