Jafar Almukdadi
Marina
Summary
An accomplished HR professional with a robust track record of enhancing operational efficiency and solving complex organizational problems. With extensive experience ranging from customer service management to senior HR roles, I excel at fostering strong relationships across all levels of an organization, influencing HR strategy, and driving compliance with policies and guidelines. I possess a keen ability for mentoring teams, mediating disputes, and ensuring workplace safety and satisfaction. Holding a Master's degree in Human Resources Management, I am eager to leverage my comprehensive skills and experience to contribute effectively to organizational goals and employee development.
Overview
9
9
years of professional experience
Work History
Human Resources Manager
Stanford University
03.2024 - Current
- Collaborate with management and HR to understand organizational needs, participate in planning, and promote best practices
- Support organizational and behavioral change strategies, including participation in design and development discussions
- Handle employee relations issues, provide coaching, and escalate complex matters appropriate partners
- Assist in talent management, oversee performance appraisals, administer salary programs, and ensure compliance with HR policies and guidelines
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
Senior Administrative Assistant
Community Hospital Of Monterey Peninsula
09.2022 - 02.2024
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Boosted client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Provided valuable support to multiple departments, managing ad-hoc projects as needed and balancing competing priorities effectively.
Customer Experience Manager
The Home Depot Inc
03.2018 - 09.2022
- Customer Service & Experience: Drive associate engagement and customer service excellence by leading with best practices, coaching on customer interactions, and ensuring prompt resolution of customer concerns.
- People Management: Provide in-the-moment coaching, partner with management on performance conversations, and recognize associates for meeting expectations.
- Shared Manager Responsibilities: Lead store meetings, communicate priorities, and oversee daily operations, including tasking, equipment maintenance, and event planning. Collaborate with management to ensure store readiness and address any issues promptly.
Service Manager
Navy Exchange Service Command
12.2014 - 03.2018
- Improved customer satisfaction by implementing streamlined service processes and staff training programs
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback
Education
Master of Science - Human Resources Management
University of Southern California
Los Angeles, CA05.2024
Bachelor of Arts - Collaborative Health & Human Services
California State University - Monterey Bay
Seaside, CA05.2023
Associate of Science - Business Administration And Management
Monterey Peninsula College
Monterey, CA2020
Skills
- Corrective Action Planning
- Organizational Development
- Labor Relations
- Policy Enforcement
- Compensation Structuring
- Staff Management
- Employee Retention
- Human Resources Operations
- Job Analysis
- Diversity and Inclusion
Timeline
Human Resources Manager
Stanford University
03.2024 - Current
Senior Administrative Assistant
Community Hospital Of Monterey Peninsula
09.2022 - 02.2024
Customer Experience Manager
The Home Depot Inc
03.2018 - 09.2022
Service Manager
Navy Exchange Service Command
12.2014 - 03.2018
Master of Science - Human Resources Management
University of Southern California
Bachelor of Arts - Collaborative Health & Human Services
California State University - Monterey Bay
Associate of Science - Business Administration And Management
Monterey Peninsula College
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