Jaeven Zaes
Escondido,CA
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
14
14
years of professional experience
Work History
Toll Plaza Attendant
SANDAG (San Diego Association Of Governments)
04.2023 - Current
- Provide Excellent Customer Service.
- Assess, collect and register tolls with form of cash, credit or debit card payments.
- Direct traffic and give information to the public regarding points of interest and traffic directions.
- Provide FasTrak information.
Customer Service Representative/Cashier
Chevron Inc.
04.2022 - 07.2023
- Provided Exceptional Guest Service.
- Cashier/Cash, Debit and Credit Card Handling.
- Receive/Restock Goods.
- Cross-check price of delivered goods for accuracy.
- Assist Store Manager with Team Schedule.
- Performed consistent station cleaning of indoor and outdoor facility.
- Follow federal law and company standards on carding customers for all age restricted products sold.
Integrated Sales Support Specialist
AT&T Ready to Go - IHX
06.2018 - 03.2022
- Work in a team environment to meet and exceed assigned goals.
- Coordinate Schedules of Team Members.
- Provided assistance with reporting tools and distribution of reports to team.
- Work with Supply Chain to Manage Inventory.
- Fleet Management Support.
- Receive/Restock Inventory.
- Managed customer accounts, responding to inquiries and resolving customer service issues.
- Coordinated responses and resources to handle special customer requests.
Sales Support Representative
AT&T Mobility
09.2010 - 06.2018
- Welcomed customers to the store, coordinate check-in process and customer flow.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.
- Boosted sales performance by providing timely and accurate information to customers.
- Tackled customer concerns and responded to inquiries to provide immediate issue resolution.
- Assisted with sales floor merchandising.
Education
Skills
- Customer Service
- Operational Excellence
- Sales Support
- Retail Store Operations
- Excellent Organizational Skills
- Time Management
- Leadership Experience
- Coaching/Training
- Team Player Attitude
- Patience and Understanding
- Reliability and Punctuality
- Strong Work Ethic
References
References available upon request
Languages
Spanish
Full Professional
Timeline
Toll Plaza Attendant
SANDAG (San Diego Association Of Governments)
04.2023 - Current
Customer Service Representative/Cashier
Chevron Inc.
04.2022 - 07.2023
Integrated Sales Support Specialist
AT&T Ready to Go - IHX
06.2018 - 03.2022
Sales Support Representative
AT&T Mobility
09.2010 - 06.2018
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