Summary
Work History
Education
Skills
Languages
Timeline
Generic

Jae Sook "Jessica" Ko

Gardena

Summary

Detail-oriented professional with diverse experience in customer service and management. Demonstrates strong bilingual communication skills and effective multitasking abilities. Committed to enhancing client satisfaction and operational efficiency through proactive problem-solving and teamwork.

Work History

Receptionist

Top P.I. Firm
  • Handled incoming calls and took messages for appropriate personnel.
  • Conducted intake for new clients, ensuring accurate information collection.
  • Provided customer support, addressing client inquiries and concerns.
  • Managed filing and organizational tasks to maintain efficient office operations.
  • Utilized bilingual skills to enhance communication with diverse client base.
  • Demonstrated strong multitasking abilities to support various departments.

Restaurant Manager

Sanmaru
  • Delivered exceptional customer service to enhance guest experience.
  • Operated register and managed financial transactions accurately.
  • Oversaw table bussing and cleanliness to maintain restaurant standards.
  • Prepared food items and restocked supplies to ensure operational efficiency.
  • Collaborated with merchants for inventory management and vendor relations.
  • Managed banking operations, including cash deposits and reconciliations.
  • Developed menu items to diversify offerings and attract customers.
  • Scheduled employees to optimize staffing and reduce overhead costs.

TCC

Customer Service Department
  • Provided customer support through effective communication and problem-solving.
  • Took detailed messages and connected calls to appropriate departments.
  • Trained new employees on customer service protocols and systems.
  • Managed challenging situations with professionalism and patience.
  • Successfully de-escalated angry and aggressive callers to reduce conflict.
  • Assisted with miscellaneous tasks to ensure smooth departmental operations.

Education

No Degree -

University of California, Irvine
Irvine, CA

Skills

  • Bilingual communication
  • Customer service
  • Multi-tasking
  • Inventory management
  • Financial transactions
  • Client intake
  • Team collaboration
  • Conflict resolution
  • Operational efficiency
  • Training and development

Languages

Korean
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist

Top P.I. Firm

Restaurant Manager

Sanmaru

TCC

Customer Service Department

No Degree -

University of California, Irvine

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Jae Sook "Jessica" Ko