Jaerrod Delima Dela Cruz
Winnipeg,MB
Summary
Knowledgeable with solid background in diagnosing and repairing complex mechanical issues. Successfully executed maintenance tasks and troubleshooting techniques to ensure optimal equipment performance. Demonstrated technical expertise and problem-solving abilities in fast-paced environments.
Overview
8
8
years of professional experience
5
5
Certification
Work History
Service Technician
Homequip
Winnipeg
04.2023 - Current
- Diagnosed and repaired home appliance issues efficiently, ensuring customer satisfaction.
- Conducted routine maintenance on various appliances to extend product lifespan.
- Collaborated with team members to streamline repair processes and improve service delivery.
- Utilized diagnostic tools and equipment for accurate troubleshooting of mechanical failures.
- Trained new technicians on best practices for appliance servicing and customer interaction.
- Implemented quality control measures to enhance service reliability and operational efficiency.
- General knowledge and use of power tools, and power tool safety.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Duct Cleaner
Steam Dry Canada
Winnipeg, MB
07.2021 - 04.2022
- Operated specialized duct cleaning equipment for optimal airflow restoration.
- Assessed and identified HVAC system issues to recommend necessary services.
- Conducted thorough inspections of ventilation systems to ensure compliance with safety standards.
- Enhanced customer satisfaction by providing clear explanations of services rendered and follow-up recommendations.
Roof Loader
Convoy Supply
Winnipeg, MB
06.2020 - 07.2021
- Operated forklifts to load and unload roofing materials efficiently.
- Ensured safe handling of materials while adhering to company safety protocols.
- Collaborated with team members to optimize loading processes and reduce delays.
- Conducted regular inspections of loading equipment to maintain operational readiness.
- Trained new employees on proper loading techniques and safety procedures.
- Adhered strictly to OSHA regulations regarding fall protection measures and personal protective equipment, ensuring a safe work environment for all crew members.
Team Leader
McDonald's
Winnipeg
11.2017 - 06.2020
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Implemented process improvements to streamline service delivery and reduce wait times.
- Managed inventory levels, ensuring availability of supplies for uninterrupted operations.
Education
High School Diploma -
Vi Ncent Massey Collegiate
Winnipeg, MB06-2019
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Power tool proficiency
- OSHA requirements
- Heavy lifting
- Hand tools
Languages
English
Professional Working
Certification
Arjo Certified
Fall arrest
Forklift Certified
Food Handler's Certified
Timeline
Service Technician
Homequip
04.2023 - Current
Duct Cleaner
Steam Dry Canada
07.2021 - 04.2022
Roof Loader
Convoy Supply
06.2020 - 07.2021
Team Leader
McDonald's
11.2017 - 06.2020
High School Diploma -
Vi Ncent Massey Collegiate