Jaemoon Lee
Oakville,ON
Summary
Committed and dedicated service advisor with a record of surpassing industry performance standards in CP sales, CSI scores, and other Key Performance Indexes (KPI), achieved through strong presentation skills, a commitment to thoroughness and detail, and the ability to tailor the service to each customer's unique needs.
With a total of 7 years representing businesses and serving customers' needs inside and outside of the automotive industry in a diverse range of different settings, I am fully prepared to grow with your company and contribute to its reputation and profitability.
Overview
6
6
years of professional experience
3
3
Years of experience as a service advisor in a dealer environment
Work History
Automotive Service Advisor
Oakville Toyota
Oakville, ON
01.2022 - 05.2024
- Provided great customer service by acting as liaison for clients and technicians, facilitating improved communication and seamless automotive operations
- Utilized every available resource throughout service process in search of sales opportunities, maximizing business where appropriate
- Maintained average productivity of 1.96 CP HRs/R.O. all year round, consistently achieved KPI parameters above industry standards
- Educated clients on the value and necessities of additional services and repairs as needed via multimedia, translating highly technical information into more understandable terms
- Demonstrated high level of proficiency with CDK Drive/Service DMS and related software
Automotive Service Advisor
Erin Mills Mazda
Mississauga, ON
10.2020 - 12.2021
- Welcomed customers, confirmed appointment details, contact info, and noting any pre-existing surface damage during walk-arounds
- Kept customers up to date on service progress, maintenance/repair needs, and estimated wait times, carefully managing expectations to ensure complete satisfaction
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history
- Consistently maintained average productivity of 1.8 effective HRs/R.O
- Since employment, and average CEP/CSI scores of 85-90%, with average survey response rate of 20-25%
- Recommended repairs for vehicle problems based on customers' description of symptoms, scheduled service appointments based on expected traffic and work to be done
- Addressed customers' concerns and inquiries in person, by email, and phone regarding services, pricing, and minor complaints, ensuring no questions are left unanswered.
Light-Duty Cleaner
Compass Group Canada
02.2021 - 05.2021
- Cleaned and disinfected common touch points in public and patient-facing areas in accordance with assigned cleaning schedule and route
- Swept and mopped up spills on floors, stairwells, and parking garages, and wiped windows, maintaining a safe and presentable space
- Used buffing machines to clean, polish, and wax floors, cleaning and inspecting machines before and after use
- Collected, disposed of waste/soiled linen, replaced waste bin liners
- Replenished, restocked dispensers for soap, sanitizers, and towels.
Heavy-Duty Cleaner (part-time)
FirstService Residential
04.2020 - 12.2020
- Performed cleaning duties of common areas - sweeping, mopping, vacuuming, dusting, as well as disinfection of common touch points
- Replaced dumpsters, operated compactors, cleared out obstructions in garbage chutes
- Ensured the timely completion of daily cleaning routines without supervision
- Reported any potential safety/security concerns or property damage to security staff and building superintendent.
Lead Hand
Mr. Lube
09.2018 - 10.2020
- Performed comprehensive inspections on customers' vehicles, prepared work orders, documenting findings, and any points of concern
- Discussed vehicle's needs with customers, translating technical information to understandable words to educate customers, and selling services and parts as needed
- Consistently maintained highest average net sales/car ($160-180/per car), 20-25% of store revenue out of 8-10 technicians
- Assisted with store operations via LubeSoft management system; inventory management, fleet program processing
- Responded to customer inquires in person/by phone in a professional, informative manner
- Prepared E.O.D
- Reports on store performance and finances, keeping detailed records of store activities.
Delivery Driver (part-time)
InABuggy
03.2020 - 06.2020
- Received customers' orders in real time, verified store inventories, prepared orders from grocery stores for delivery
- Communicated with customers and support regarding shortage of goods, discussing alternatives, updating delivery ETAs
- Planned all delivery trips and gathered route information beforehand to minimize delivery times, fuel usage
- Navigated local and major roads in a safe, efficient manner, using GPS and personal knowledge of nearby roads to make detours around unexpected congestion.
Education
Bachelor of Technology - Automotive/Vehicle Technology
12.2016
Social Sciences -
04.2014
Skills
- Customer Relations/Service (6 years)
- Computer Skills/Data Entry (5 years)
- Service Advising (3 years)
- Use of CDK DMS, Kimoby text app (2 years)
- Automotive Parts/Labour Sales (4 years)
- Handling Cash, Transactions (6 years)
- Scheduling Appointments (3 year)
- Documentation And Reporting (3 years)
- Proficiency with Hand/Power Tools (2 years)
Languages
English
Full Professional
Korean
Limited Working
Additional Information
References available upon request
Timeline
Automotive Service Advisor - Oakville Toyota
01.2022 - 05.2024
Light-Duty Cleaner - Compass Group Canada
02.2021 - 05.2021
Automotive Service Advisor - Erin Mills Mazda
10.2020 - 12.2021
Heavy-Duty Cleaner (part-time) - FirstService Residential
04.2020 - 12.2020
Delivery Driver (part-time) - InABuggy
03.2020 - 06.2020
Lead Hand - Mr. Lube
09.2018 - 10.2020
McMaster University - Bachelor of Technology, Automotive/Vehicle Technology
University of Toronto - Social Sciences,