Summary
Overview
Work History
Education
Skills
Candidates
Timeline
Generic

JAELYN MASON

Oakland

Summary

State your career goals, and show how they align with the job description you're targeting. Be brief, and keep it from sounding generic. Be yourself.

Highly motivated individual seeking new opportunities that will help me grow personally and professionally. Focused Navigator highly effective at uncovering problems and calmly responding to changing conditions. Excited to leverage skills gained many years to pursue challenging new position.

Overview

5
5
years of professional experience

Work History

Parent Navigator

Beloved Village
Oakland
04.2025 - Current
  • Guided clients through navigating services and resources at Beloved Village.
  • Collaborated with multidisciplinary teams to enhance client experience and support.
  • Developed individualized plans based on client needs and preferences.
  • Facilitated workshops to educate clients about available programs and services.
  • Coordinated outreach efforts to connect with potential clients in the community.
  • Assisted clients in setting goals and tracking their progress effectively.
  • Mentored new staff on best practices for client engagement and support.
  • Evaluated program effectiveness through feedback from clients and team members.
  • Educated clients about available resources within the community related to housing, employment, health care, legal aid.

Contact Representative

IRS
01.2024 - 02.2025
  • Receives incoming contacts (i.e., personal or telephone interviews) with taxpayers and/or their representatives and responds to inquiries initiated by individuals, notices, or other internally generated assignments. Makes outgoing contacts (as applicable).
  • Develops, analyzes, and evaluates information involving the research of records and the nature of each inquiry, including eliciting financial information needed from individuals.
  • Maintains current knowledge of tax law and IRS procedures, policies, directives, and practices.
  • Makes determinations and uses sound judgment concerning taxpayers' data and controversial matters in reporting.
  • Provides a basic explanation to specific inquiries initiated by individuals, generated notices, or assignments and what future actions are necessary to achieve voluntary compliance.
  • Resolves status inquiries and responds orally or in writing to taxpayer inquiries on a variety of issues such as IRS-initiated actions, filed returns, pending actions, tax account changes, and refund delays.

Teen Counselor

City of Berkeley
Berkeley
01.2022 - 01.2024
  • Prepare and lead a variety of activities that are age appropriate.
  • Model good behavior for teens as it relates to sportsmanship, manners, and respectfulness.
  • Identify teachable moments and capitalize on them.

Front Desk Agent

Courtyard Marriot
01.2021 - 01.2022
  • Manage online, phone and in-person room reservations.
  • Welcome guests, check them in, distribute room keys and explain the hotel's amenities.
  • Take payment from customers.
  • Respond to guests' issues and complaints in a friendly, timely manner.

Activities Assistant

Oakland Heights
Oakland
01.2021 - 12.2021
  • Assist in planning, social, intellectual, emotional, and spiritual programs for residents.
  • COVID test.
  • Receptionist.

Recreation Leader

Emeryville Recreation Center
Emeryville
01.2020 - 01.2021
  • Help students with lessons assignments.
  • Assist the students with logging into virtual classroom learning.
  • Organize fun learning and playtime activities.
  • Help staff keep students on track and safe.

Patient Registrar

Kaiser Permanente
01.2020 - 01.2021
  • Excellent customer service.
  • Data entry.
  • Checking patients in.

Education

High school diploma -

Aspire Richmond
06.2025

Meritt
Oakland, CA

Skills

  • Creativity
  • Leadership
  • Organization
  • Problem solving
  • Teamwork
  • Client engagement
  • Workshop facilitation
  • Resource navigation
  • Cross-functional collaboration
  • Effective communication
  • Goal setting
  • Customer service

Candidates

  • Jaelyn Mason, 1468 13th street, Oakland, CA, 94607, (510)241-6673, Masonjay143@gmail.com, IRS Contact Representative, IRS, 2024-01-01, Current, Receives incoming contacts (i.e., personal or telephone interviews) with taxpayers and/or their representatives and responds to inquiries initiated by individuals, notices, or other internally generated assignments., Develops, analyzes, and evaluates information involving the research of records and the nature of each inquiry, including eliciting financial information needed from individuals., Maintains current knowledge of tax law and IRS procedures, policies, directives, and practices., Makes determinations and uses sound judgment concerning taxpayers' data and controversial matters in reporting., Provides a basic explanation to specific inquiries initiated by individuals, generated notices, or assignments and what future actions are necessary to achieve voluntary compliance., Resolves status inquiries and responds orally or in writing to taxpayer inquiries on a variety of issues such as IRS-initiated actions, filed returns, pending actions, tax account changes, and refund delays., Teen Counselor, City of Berkeley, 2022-01-01, 2024-01-01, Prepare and lead a variety of activities that are age appropriate., Model good behavior for teens as it relates to sportsmanship, manners, and respectfulness., Identify teachable moments and capitalize on them., Front Desk Agent, Courtyard Marriot, 2021-01-01, 2022-01-01, Manage online, phone and in-person room reservations., Welcome guests, check them in, distribute room keys and explain the hotel's amenities., Take payment from customers., Respond to guests' issues and complaints in a friendly, timely manner., Recreation Leader, Emeryville Recreation Center, 2020-01-01, 2021-01-01, Help students with lessons assignments., Assist the students with logging into virtual classroom learning., Organize fun learning and playtime activities., Help staff keep students on track and safe., Activities Assistant, Oakland Heights, 2021-01-01, 2021-01-01, Assist in planning social, intellectual, emotional, and spiritual programs for residents., COVID test., Receptionist., Patient Registrar, Kaiser Permanente, 2020-01-01, 2021-01-01, Excellent customer service., Data entry., Checking patients in., High School Diploma, Aspire Richmond, 2024-01-01, Current, College Prep School, Laney, 2018-01-01, 2020-01-01, Merit, Merit, 2019-01-01, 2020-01-01, Creativity, Leadership, Organization, Problem solving, Teamwork
  • Robin Zupanc, 4567 Main Street, City, State, 98052, (718) 555-0100, robin@example.com, Paralegal, The Phone Company, 20XX-01-01, Current, Summarize your key responsibilities and accomplishments., Where appropriate, use the language and words you find in the specific job description., Be concise, targeting 3-5 key areas., Paralegal, Trey Research, 20XX-01-01, 20XX-01-01, Summarize your key responsibilities and accomplishments., Take any opportunity to use words you find in the job description., Be brief., Paralegal, Adatum Corporation, 20XX-01-01, 20XX-01-01, Summarize your key responsibilities and accomplishments., Where appropriate, use the language and words you find in the job description., Be concise, targeting 3-5 key areas., A.A. Paralegal Studies, Jasper University, 20XX-01-01, 20XX-01-01, Creativity, Leadership, Organization, Problem solving, Teamwork

Timeline

Parent Navigator

Beloved Village
04.2025 - Current

Contact Representative

IRS
01.2024 - 02.2025

Teen Counselor

City of Berkeley
01.2022 - 01.2024

Front Desk Agent

Courtyard Marriot
01.2021 - 01.2022

Activities Assistant

Oakland Heights
01.2021 - 12.2021

Recreation Leader

Emeryville Recreation Center
01.2020 - 01.2021

Patient Registrar

Kaiser Permanente
01.2020 - 01.2021

High school diploma -

Aspire Richmond

Meritt
JAELYN MASON