Jaelyn Hicks
Victorville
Summary
A dedicated and compassionate aspiring nursing student with a strong academic foundation in health sciences and hands-on experience in emergency medical services, patient care, and customer service. Skilled in providing patient support, working in fast-paced environments, and collaborating with diverse teams to ensure optimal care and service delivery. Proven ability to manage multiple responsibilities efficiently, maintain composure in high-pressure situations, and communicate effectively with patients, colleagues, and the public. Passionate about pursuing a career in nursing to contribute to healthcare teams, provide exceptional patient care, and make a meaningful impact on individuals’ lives.
Overview
7
7
years of professional experience
Work History
Dasher
DoorDash
04.2023 - Current
- Maintained Platinum level ratings (above 4.80/5 stars) by consistently delivering orders in a professional manner.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Strengthened relationships with restaurant partners by demonstrating respect and professionalism during pickups.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests.
Security Officer
GardaWorld Security
02.2021 - 04.2023
- Patrolled and monitored premises in company vehicle and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Security Officer
Allied Universal Security Services
12.2019 - 02.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Seasonal Softlines Team Member
Sears Brands Llc
09.2019 - 12.2019
- Assisted customers with obtaining discounts by checking coupon validity and applying credits to orders.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Maintained a clean work area and store by neatly folding and hanging clothing
Sorter
Dmsi staffing
04.2019 - 08.2019
- Maintained cleanliness and order of conveyor belt and sorting line areas to promote operational effectiveness and reduce safety risks
- Compared arriving materials with purchase orders to confirm completeness and accuracy of delivery, submitting discrepancy reports as needed
- Visually assessed and sorted items into containers or designated areas according to classification, size, condition, or grade
Inventory Associate
WIS International
01.2019 - 04.2019
- Performed inventory audits by accurately scanning and recording merchandise across multiple store locations, ensuring data integrity and compliance with company standards.
- Demonstrated flexibility and adaptability by traveling to various store locations to meet the dynamic needs of the inventory schedule
- Used hand-held devices to get an accurate count of every item in a store time efficiently as well as get an accurate recount of miscounted merchandise
Cashier
Carl's Jr. Restaurants LLC
11.2017 - 11.2018
- Provided exceptional customer service by accurately taking orders, resolving complaints, and ensuring guest satisfaction in a fast-paced environment.
- Assembled food orders according to company standards, maintaining quality, accuracy, and adherence to food safety guidelines.
- Operated cash registers and handled financial transactions with efficiency and accuracy, including processing payments and managing cash drawers.
- Maintained cleanliness and organization in dining areas, kitchen, and workstations to ensure compliance with health and safety regulations.
- Collaborated with team members to meet high-volume demands during peak hours, fostering a positive and productive work environment.
- Applied knowledge to help new team members understand how to operate registers, merchandise stock and meet customer needs
Education
Associate of Science - Math And Science
Victor Valley College
Victorville, CA06-2024
High school diploma - Health Academy Program
Vista Del Lago High School
Moreno Valley, CA2018
Skills
- Clinical and Technical Skills: Basic Life Support (BLS) and CPR certified , First Aid Techniques, Knowledge of Medical Terminology, Patient Care and Observation, Infection Control and Sanitation Practices, Vital Signs Monitoring, Emergency Response and Triage Basics
- Interpersonal and Communication Skills: Effective Communication with Patients and Team Members, Empathy and Active Listening, Team Collaboration in High-Stress Environments, Culturally Competent Patient Interaction, Conflict Resolution, Customer service, and Teamwork
- Organizational Skills: Time management, multitasking, and attention to detail
- Problem-Solving Abilities: Adapting to challenges and resolving issues efficiently
- Workplace Readiness: Punctuality, reliability, and ability to thrive in fast-paced environments
- Safety and Compliance: Knowledge of safety protocols and quality standards
Timeline
Dasher
DoorDash
04.2023 - Current
Security Officer
GardaWorld Security
02.2021 - 04.2023
Security Officer
Allied Universal Security Services
12.2019 - 02.2021
Seasonal Softlines Team Member
Sears Brands Llc
09.2019 - 12.2019
Sorter
Dmsi staffing
04.2019 - 08.2019
Inventory Associate
WIS International
01.2019 - 04.2019
Cashier
Carl's Jr. Restaurants LLC
11.2017 - 11.2018
Associate of Science - Math And Science
Victor Valley College
High school diploma - Health Academy Program
Vista Del Lago High School
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