Summary
Overview
Work History
Education
Skills
Volunteer Work
Certification
Timeline
Generic

Jaelyn Frend

Maple Ridge,BC

Summary

Versatile Medical Office Administrator possessing first-rate communication skills and personable demeanor demonstrated in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, records management and industry software applications. Recently completed the 53 week/1100 hour Sprott-Shaw Medical Office Administrator Health Unit Clerk With Practicum program.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Office Administrator/Rehab Assistant

Maple Ridge Pain And Physiotherapy Clinic
05.2023 - Current
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.


Receptionist Clerk

Remax Lifestyles Realty
05.2022 - 05.2023

* My duties included taking phone calls, answering emails, broker loading, and general cleanup.

Expo/Host

Sammy J’s
07.2021 - 05.2023
  • At Sammy J’s I worked two different positions, as hostess as well as a food expeditor (delivering food to tables)
  • My duties included answering phone calls, taking orders, running food, setting up tables, and general clean-up.

Print Shop Assistant

Staples
10.2020 - 01.2022
  • At Staples I worked two positions, cashier as well as working in the Solution Shop
  • My roles included taking payments, answering phone calls, printing (posters, photos, business cards, pamphlets, invitations, labels, cards, etc), and general clean-up.

Expo/Cashier

Smile Thai Cuisine
04.2020 - 01.2021
  • At Smile Thai I had a variety of duties including: packaging food for pick-up and delivery, doing dishes, taking phone calls, taking payments, and doing general clean up.

Education

Medical Office Administrator Health Unit Clerk

Sprott Shaw College
Maple Ridge, BC
02.2024

High School Diploma -

Thomas Haney Secondary School
Maple Ridge, BC
06.2022

Skills

  • Juggling multiple tasks in a fast-paced environment
  • Excellent customer service skills
  • Answering Phones/Taking Messages
  • Processing payments for services including working with insurers
  • Cleaning exam rooms
  • Preparing patients for treatments
  • Managing patient records
  • Transcription
  • Appointment Scheduling

Volunteer Work

Assistant Director at the Garibaldi Secondary School Musical Theatre Academy


As a graduate of the program i came back and volunteered approximately 200+ hours for the production of Grease. Highlights included: 


  • Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
  • Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
  • Directed work of lighting and sound crews to coordinate efficient production operations.
  • Conducted meetings with staff to discuss production progress and to attain production objectives.
  • Presented production ideas and determined creative scenarios for production and delivery.

Certification

Serving It Right (Certification ID #2316691)

WHMIS Certificate # #KTD05649


Timeline

Medical Office Administrator/Rehab Assistant

Maple Ridge Pain And Physiotherapy Clinic
05.2023 - Current

Receptionist Clerk

Remax Lifestyles Realty
05.2022 - 05.2023

Expo/Host

Sammy J’s
07.2021 - 05.2023

Print Shop Assistant

Staples
10.2020 - 01.2022

Expo/Cashier

Smile Thai Cuisine
04.2020 - 01.2021

Medical Office Administrator Health Unit Clerk

Sprott Shaw College

High School Diploma -

Thomas Haney Secondary School
Jaelyn Frend