Jaelen Pryor
Mississauga,Canada
Summary
Dedicated and customer-focused call center professional with years of experience delivering exceptional service. Experienced in handling high-volume calls, resolving complex customer issues, and maintaining a high level of customer satisfaction. Skilled at meeting performance metrics and effectively communicating with diverse audiences. Proven ability to de-escalate conflicts and build rapport with customers, resulting in improved retention and positive feedback. Recognized for strong work ethic, reliability, and ability to work independently or as part of a team. Proficient in product knowledge and inventory management, with a proven ability to exceed sales targets and foster customer loyalty. Known for positive attitude, excellent communication skills, and ability to work collaboratively in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Janitorial
Maid Extreme Cleaning Services
02.2018 - Current
- Swept hard surface floors using brooms, push brooms, and dust mops
- Removed spots from glass doors, mirrors, and windows by spraying cleaner and wiping
- Damp-mopped hard floors to clean and remove residue or spillage effectively
- Sanitized break area kitchen counters, tables, and sinks to maintain cleanliness
- Wiped light switches, switch plates, door knobs, door frames, and door jambs
- Polished stainless steel fixtures and furniture details to enhance appearance
- Dusted surfaces, ledges, fixtures, and furniture for a tidy and dust-free environment
Customer Service Sales Representative
Inkeros
04.2022 - 02.2023
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Showcased product features to customers, discussing technical details to overcome objections and close sales
- Processed customer orders and inquiries via phone and email to deliver top-quality service
- Determined customer needs and interests to recommend Internet and cable services tailored to their preferences
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor
Retail Sales Associate
Danier Leather
07.2019 - 02.2020
- Greeted customers warmly and assisted with product questions, selections, and purchases
- Guided customers in completing transactions, locating items, and enrolling in reward programs
- Addressed customer inquiries and provided clear explanations of store policies to ensure satisfaction
- Informed customers of current promotions, upselling to encourage additional purchases
- Folded and arranged merchandise in visually appealing displays to drive sales and improve store aesthetics
- Volunteered for extra shifts during holidays and peak seasons to support staffing needs and maintain smooth operations
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
High School Diploma - [Area]
Stanford Collegiate
Niagara Falls, ON06.2017
Skills
- Customer Service & Relations
- Problem Resolution & Problem-Solving Abilities
- Verbal and Written Communication
- Credit Card Payment Processing
- Sales Expertise & Persuasion
- Adaptive Team Player
- Telephone and Email Etiquette
- Friendly, Positive Attitude
- Computer Proficiency
- Time management
Volunteer Experience
[Position], Present, [Organization]
Jobtitle
[Job Title]
Languages
Timeline
Customer Service Sales Representative
Inkeros
04.2022 - 02.2023
Retail Sales Associate
Danier Leather
07.2019 - 02.2020
Janitorial
Maid Extreme Cleaning Services
02.2018 - Current
High School Diploma - [Area]
Stanford Collegiate
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