Jaehyeong Baek
Calgary,AB
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Assistant Manager & Barista
Wow Bakery
08.2021 - 08.2023
- Established team priorities, maintained schedules and monitored performance.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Barista
Starbucks-Sunterra, CAFÉ
08.2021 - 12.2021
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Cook & Customer Service
A-CAFÉ
02.2021 - 08.2021
Barista,
Waves Coffee House
03.2021 - 06.2021
Education
Bachelor of Science - Chemistry
University of Calgary
Calgary, AB06.2027
Diploma of Architectural Technologies - Architectural And Building Technology
Southern Alberta Institute of Technology (SAIT)
Calgary, AB04.2020
Skills
- Coffee and Tea Expertise
- Bilingual (Korean & English)
- Beverage Preparation
- Team Player
- Ability to Adapt
- Proper Storage Procedures
- Recipes Adherence
- Customer Preferences
- Identification Checks
- Guest Inquiries
- Customer Preferences
- Order Taking
Timeline
Assistant Manager & Barista
Wow Bakery
08.2021 - 08.2023
Barista
Starbucks-Sunterra, CAFÉ
08.2021 - 12.2021
Barista,
Waves Coffee House
03.2021 - 06.2021
Cook & Customer Service
A-CAFÉ
02.2021 - 08.2021
Bachelor of Science - Chemistry
University of Calgary
Diploma of Architectural Technologies - Architectural And Building Technology
Southern Alberta Institute of Technology (SAIT)
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