Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jaeeun Yu

Toronto,ON

Summary

Driven by a results-focused approach, I excelled at VIVALDI PARK, enhancing customer engagement and sales through exceptional service and relationship building. My expertise in cash handling and problem-solving, combined with a proven ability to quickly adapt and collaborate, significantly contributed to team and business success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Salesperson

VIVALDI PARK
11.2023 - 03.2024
  • Boosted sales by consistently engaging with customers, addressing their needs effectively, and using knowledge of company products and services to recommend solutions.
  • Built lasting relationships with repeat customers and developed relationships with clients, resulting in increased sales revenue and loyalty over time.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create a pleasant and easy shopping experience.
  • Handled cash transactions accurately, ensuring proper reconciliation at the end of each shift.
  • Maintained merchandise and attractive displays to optimize the customer experience and promote key brands.

Event Staff Member

Proud Switzen
11.2023 - 11.2023
  • Apartment Move-In Ceremony
  • Adapted quickly when faced with unexpected changes or challenges.
  • Analyzed feedback from past events to improve future ones.
  • Collaborated with team members to work more efficiently.
  • Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
  • Maintained a high level of energy to engage with the crowd.
  • Provided excellent customer service and prepared café beverages for customers.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.

Cashier

CU Convenience Store
04.2023 - 09.2023
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transitions for both staff and customers.
  • Assisted customers with inquiries, returns, resolving transaction issues, and processing purchases. Provided exceptional service, resulting in positive feedback and improved relations.
  • Built relationships with customers, encouraging repeat business and enhancing their service experience.
  • Counted money accurately in cash drawers at the beginning and end of shifts, and maintained a balanced cash drawer throughout.
  • Greeted customers warmly, responded promptly to their needs, and helped determine their requirements.
  • Maintained high standards of cleanliness throughout the facility and restocked and organized merchandise in front lanes.
  • Operated the cash register for cash, check, and credit card transactions with high accuracy.
  • Promoted store promotions and incentive programs to increase sales revenue.
  • Resolved customer complaints professionally, leading to improved relations and loyalty.
  • Worked flexible schedules and extra shifts to meet business needs.

Intern

Kyungpook National University
03.2022 - 08.2022
  • Newspaper clippings for the university president and staff.
  • Managed tasks such as uploading videos.
  • Preparation of meetings and memorandums of understanding (MOUs)
  • Handled phone calls, managed basic paperwork, and administered souvenir sales.
  • Adapted quickly to support different teams and projects to meet business goals.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Prepared project presentations and reports to assist senior staff.
  • Sorted and organized files, spreadsheets, and reports.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Seasonal Worker

Mangsang Beach
08.2021 - 08.2021
  • Temperature checks for guests.
  • Handed out temperature check stickers to visitors to help prevent COVID-19.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout busy periods.
  • Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
  • Developed strong relationships with coworkers through effective communication, fostering teamwork within the group.
  • Enhanced customer satisfaction by consistently offering friendly and efficient service, especially during peak holiday seasons.
  • Maintained an organized, clean, and safe working environment by following company safety standards.
  • Provided exceptional customer service by addressing inquiries, resolving issues promptly, and delivering efficient and friendly service.

Education

Bachelor of Science - Biotechnology

Kyungpook National University
Daegu, Gyeongsangbuk-do
08.2022

Skills

  • Cash Handling
  • Cleaning and sanitizing
  • Complaint Handling
  • Customer care
  • Customer Engagement
  • Customer service excellence
  • Patience and Empathy
  • Problem-Solving
  • Quick Learner
  • Relationship Building
  • Teamwork and Collaboration
  • Work Ethic and Integrity

Languages

English
Professional Working

Certification

  • Smart Server
  • ILAC Certification: High Advanced Level
  • ITQ (Information Technology Qualification): Certified in Microsoft Office applications including Word, Excel, and PowerPoint

Timeline

Salesperson

VIVALDI PARK
11.2023 - 03.2024

Event Staff Member

Proud Switzen
11.2023 - 11.2023

Cashier

CU Convenience Store
04.2023 - 09.2023

Intern

Kyungpook National University
03.2022 - 08.2022

Seasonal Worker

Mangsang Beach
08.2021 - 08.2021

Bachelor of Science - Biotechnology

Kyungpook National University

Similar Profiles

CREATE PROFILE
Jaeeun Yu