Jaeden Pulsifer
Tustin
Summary
Dynamic Shift Lead Supervisor at Pieology Pizzeria with a proven track record in employee training and conflict resolution. Expert in inventory management and safety compliance, I successfully enhanced team productivity and customer satisfaction. Adept at fostering a collaborative environment, I consistently delivered exceptional service while mentoring staff to achieve operational excellence.
Overview
4
4
years of professional experience
Work History
Shift Lead Supervisor
Pieology Pizzeria
Tustin
07.2022 - 12.2023
- Managed employee breaks and lunches according to established guidelines while maintaining production goals.
- Trained new hires on job duties, safety protocols, and company policies and procedures.
- Identified areas where additional training was required to improve employee performance.
- Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
- Ensured all daily operations were in compliance with safety standards and regulations.
- Maintained accurate inventory records of products used during shifts.
- Resolved conflicts between employees in a timely manner.
- Resolved customer complaints efficiently by providing timely solutions or escalating the issue as needed.
- Assigned tasks to employees based on their abilities, skill levels, and experience.
- Communicated daily schedule and delegated work to employees.
- Enforced rules and procedures for accuracy, efficiency and safety.
- Coordinated efficient line changeovers to meet standards and maximize uptime.
- Supervised, trained and guided team by coaching on daily activities.
- Checked orders for quality and completeness.
- Coached team members to increase productivity and reduce workplace accidents.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Coordinated with other departments regarding materials needed for production runs.
Sales Associate
Bath & Body Works
Tustin
06.2020 - 12.2023
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts, and ensuring correct change to guests.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Developed trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Received and displayed product shipments on store retail shelves upon delivery.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered incoming telephone calls to provide store, products and services information.
- Bagged or packaged purchases and wrapped gifts.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Conducted inventories on a regular basis to track stock levels.
Certified Training Manager
Cafe Rio
Tustin
03.2021 - 05.2023
- Provided feedback to trainers and instructors on their performance after each session completed by them.
- Delivered technical instruction through lectures, demonstrations and practical exercises.
- Mentored team members to succeed and advance within department and company.
- Assisted customers and prepared customized orders to improve sales.
- Maintained a clean and sanitized workstations provide a clean and healthy environment for customers and food.
- Tracked participant attendance, contributions, and progress according to objectives.
- Utilized technology tools such as Learning Management Systems for tracking course completions or preparing reports.
Education
High School Diploma -
Tustin High School
Tustin05-2019
Skills
- Employee training
- Inventory management
- Conflict resolution
- Customer service
- Team building
- Safety compliance
- Customer service focus
- Shift leadership
Accomplishments
- Recived perfect attendance K-12 grade
- Coaches award High school JV basketball team
Languages
Spanish
Limited
Timeline
Shift Lead Supervisor
Pieology Pizzeria
07.2022 - 12.2023
Certified Training Manager
Cafe Rio
03.2021 - 05.2023
Sales Associate
Bath & Body Works
06.2020 - 12.2023
High School Diploma -
Tustin High School